Lead RPO Specialist - Recruiting

Integrity Staffing Solutions; Monee (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Integrity Staffing Solutions is seeking a Lead RPO Specialist - Field Team to staff hiring events across the country. The role emphasizes customer service, bi-lingual is a plus, and on-site work in our offices and events.

You will manage the candidate experience, ensure compliance with client guidelines, perform data entry, and lead a small team to deliver results at busy staffing sites in Monee, IL. Pay rate is $20 per hour.

Qualifications

• 3–5 years customer service experience in retail, recruiting or hospitality.
• Minimum of 2 years' experience leading a team of at least 3 staff members.

Responsibilities

• Manage the candidate experience from interview to hire.
• Provide excellent customer service to applicants and ensure they feel welcomed.
• Ensure client hiring processes are compliant per guidelines and complete I-9 verifications.

Skills

Customer service

Team leadership

Communication

Bi-lingual (plus)

Tools

Online software

Webcams & scanners

Job description

Lead RPO (Recruitment Process Outsourcing) Specialist - Field Team

We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that's a PLUS!

Pay Rate $20/hr

Location: Monee, IL

Job Description:

• Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
• Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
• Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
• Ensure that all client hiring processes are complete and in compliance per client guidelines; including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
• Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location
• Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
• Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
• Delight candidates during every service interaction.
• Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
• Engage future potential talent through talent communities and talent pipelines
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives
• Assist in defining goals for the team and building a strategy to attain them
• Track and approve hours worked for team members
• Lead by example - inspire your team to put their best foot forward by embodying what you expect. Other job functions as business demands

Requirements:

• 3-5 years customer service experience in retail, recruiting or the hospitality industry
• Minimum of 2 years' experience leading a team of at least 3 staff members4
• Heavy focus on following standard work and quality control with all processes
• High-level comfort using online software, webcams and scanners
• Focus on customer service ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs
• In person attendance and the ability to work overtime as needed is required. This role cannot be remote