Lead Roof Leak Technician & Training Leader (Commercial)

GSM Services; Gastonia (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Holiday pay

Health Insurance

Dental & Vision

401(k) Retirement

Profit Sharing

Life Insurance

Short-Term Disability

Company Vehicle

Uniforms

Training & Development

Tuition Reimbursement

Apprenticeship Opportunities

Recruitment Bonus

Health & Wellness

People-First Culture

Job summary

GSM Services in Gastonia, NC, seeks an experienced RoofSHIELD Service Technician (Commercial) to lead roof leak technicians and drive training and quality. This role requires overseeing department onboarding, evaluations, and continuous improvement across teams.

You will stay current with tools and methods, manage scheduling and on-call rotations, and support large repairs with second opinions. The company offers a comprehensive benefits package and stability in a family-owned environment near

Qualifications

• Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
• Leadership and coaching experience with strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficient in reading and writing English at a high school level.
• Physically able to meet job demands.

Responsibilities

• Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
• Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
• Oversee technician training and ensure goals are met with the support of the Training Coordinator.
• Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
• Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
• Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.
• Ensure tool management, tracking, and quarterly truck inspections.
• Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
• Coordinate scheduling and compliance, including on-call rotations and technician availability.
• Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
• Track and resolve technician callbacks to maintain high-quality service.
• Meet technicians on calls at least twice a week for support and training.
• Perform second opinion visits and assist with large-ticket item assessments.
• Maintain quality control through jobsite visits and customer follow-ups.
• Assist in invoice resolution and parts requisition as needed.

Skills

Leadership

Training & Coaching

Communication

English literacy

Job description

GSM Services in Gastonia, NC, seeks an experienced RoofSHIELD Service Technician (Commercial) to lead roof leak technicians and drive training and quality. This role requires overseeing department onboarding, evaluations, and continuous improvement across teams.

You will stay current with tools and methods, manage scheduling and on-call rotations, and support large repairs with second opinions. The company offers a comprehensive benefits package and stability in a family-owned environment near