Lead Retail Sales Associate

Navy Exchange Service Command; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Life Insurance

Short-Term and Long-Term Disability

Paid Annual & Sick Leave

Matching 401K Plan

Pension Plan

Job summary

Navy Exchange Service Command in Jacksonville, FL seeks a Supervisory Sales Associate to lead a team, deliver premier customer service, and drive sales. You will train associates, manage daily operations, and ensure accurate merchandising and inventory control while promoting our brand and store policies.

The role emphasizes customer engagement, product knowledge, and teamwork to support a positive shopping experience and achieve store goals.

Qualifications

• Product knowledge of merchandise and ability to train associates on features.
• Strong interpersonal communication and written skills to interact with customers, peers, and management.
• Basic math, calculator use, making change and percentages.
• Ability to multi-task, work in a team, and handle escalations.
• Willingness to adhere to schedules and maintain accurate paperwork and records.

Responsibilities

• Provide premier customer service and actively engage customers.
• Direct customers to merchandise and inform them about promotions.
• Maintain store appearance and organize inventory processes.
• Cross-sell and upsell products based on customer needs.
• Operate point-of-sale system and handle cash, discounts, and gift cards.
• Lead and coach sales associates; open/close locations as needed.
• Ensure security of cash and assets; supervise daily tasks.

Skills

Product Knowledge

Communication Skills

Mathematical Skills

Reasoning Ability

Dependability

Job description

Navy Exchange Service Command in Jacksonville, FL seeks a Supervisory Sales Associate to lead a team, deliver premier customer service, and drive sales. You will train associates, manage daily operations, and ensure accurate merchandising and inventory control while promoting our brand and store policies.

The role emphasizes customer engagement, product knowledge, and teamwork to support a positive shopping experience and achieve store goals.