Lead Retail Sales Associate

The Salvation Army USA Central Territory; Evanston (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Community impact

Professional growth

Mission-driven environment

Benefits package

Job summary

The Salvation Army USA Central Territory in Evanston, IL is seeking a Lead Store Sales Associate to support store management, drive sales, and ensure smooth daily retail operations with a focus on excellent customer service.

This role involves opening/closing the store, banking tasks, inventory rotation, and merchandising. You will help manage staff in the absence of management and contribute to a mission‑driven team with development opportunities and a comprehensive benefits package.

Qualifications

• Open availability to a flexible work schedule.
• Retail sales experience is preferred.
• Strong customer service and communication skills.
• Ability to work under supervision and in a team.

Responsibilities

• Opening or closure of store and daily operations.
• Support management with product sales and acquisition.
• Implement store opening/closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation and inventory turnover.
• Create an enjoyable shopping experience with customer service skills.
• Address customer complaints as needed.
• Support store maintenance and appearance; maintain displays and floor layouts.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and report concerns.
• Assist others with basic register problem solving.

Skills

Customer service

Sales

Leadership

Inventory management

Banking operations

Job description

About Us

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Location

2424 Oakton St, Evanston, IL 60202

Pay Rate

$18.00

Status

Full Time/40Hours

Open Availability

- Open availability to a flexible work schedule

Job Overview

We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

Key Responsibilities

• Sales & Operations : Opening or closure of store
• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package