Lead Retail Sales Associate

The Salvation Army USA Central Territory; Chicago (IL); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

Professional development and growth opportunities

Comprehensive benefits package

Mission-driven work environment

Job summary

The Salvation Army USA Central Territory is seeking a dedicated Lead Store Sales Associate in Chicago. This vital role supports store management while ensuring excellent customer service and effective retail operations. Responsibilities include managing sales, handling customer complaints, and maintaining store appearance.

The ideal candidate will possess strong communication skills and retail experience, contributing to a supportive and mission-driven work environment. Comprehensive benefits and professional development opportunities are included.

Qualifications

• Prior experience in retail or customer service is preferred.
• Ability to handle customer complaints and maintain professionalism.
• Experience with managing or leading a team is a plus.

Responsibilities

• Support store management with daily sales operations.
• Create enjoyable shopping experiences for customers.
• Document and report any operational concerns.

Skills

Customer service skills

Communication

Sales knowledge

Job description

About Us

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Location

4315 N Broadway, Chicago, IL 60613

Pay Rate

$18.00

Status

Full Time/40 Hours

Job Overview

We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

Key Responsibilities

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package