Lead Sales Associate

The Salvation Army North & Central Illinois Division; Decatur (IL); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Voluntary life insurance

403(b) retirement savings plan

Sick/vacation/discretionary/personal

Paid holidays

Job summary

The Salvation Army North & Central Illinois Division in Decatur, IL seeks a Lead Store Sales Associate for the thrift store. This role supports store management, delivers strong customer service, and helps maintain efficient daily operations.

This part-time position involves sales and operations, product rotation, banking, and staff guidance, with evenings, weekends, and holidays as scheduled. It offers a comprehensive benefits package and opportunities for growth within a mission-driven team.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

Location: Decatur, IL
Pay: $16.00 per hour
Job Type: Part-time
Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled
Benefits: Voluntary life insurance, 403(b) retirement savings plan, sick/vacation/discretionary/personal days, paid holidays

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You’ll Do

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!