Lead Retail Sales Associate

Krocquincy; Zion, Northern (IL, KY); Hybrid; USD 19,286 - 24,796; Part time

Benefits offered by this job

403(b) retirement savings plan

Voluntary life insurance

Sick days

Paid Time Off (pro-rated for part-time

Job summary

The Salvation Army is seeking a Lead Retail Sales Associate to support store management and daily retail operations. This role focuses on delivering excellent customer service and helping drive mission-aligned outcomes in a busy thrift store.

Ideal candidates have strong cash handling, basic computer skills, and the ability to communicate clearly in English; partial scheduling is expected with varied hours and part-time status.

Qualifications

• High School Diploma or equivalent.
• English speaking, writing, and comprehension required.
• Basic computer skills including POS system and payroll software.
• Proficient cash handling with accurate change-giving.

Responsibilities

• Support management with product sales and acquisitions.
• Execute store opening and closing procedures.
• Handle banking and daily deposits.
• Implement strategies to meet product goals.
• Manage product rotation and inventory turnover.
• Provide excellent customer service and maintain store appearance.
• Assist others with basic register problem solving.

Skills

English proficiency

POS system

Payroll software

Cash handling

Education

High School Diploma or equivalent

Tools

Point of Sale System

Payroll program

Job description

Lead Retail Sales Associate - The Salvation Army

About Us

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Pay Rate: $16.00/hr

Status: Part-time, up to 28 hours per week

Hours: Varied

Job Overview

We're seeking a dedicated Lead Retail Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

Key Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment

Qualifications

Education & Experience

• High School Graduate or Equivalent

Skills & Abilities

• Ability to speak, write and understand English for effective communication
• Basic computer skills including Point of Sales System and payroll program
• Proficient cash handling and accurate change-giving abilities

Certifications

• Valid Driver's License and personal transportation for bank runs
• Must be able to pass a Motor Vehicle Record Search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus
• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods

Travel

• May be required to travel to various locations for work or training

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Additional Information

Part-Time Benefits Package

Insurance & Financial Benefits

• 403(b) retirement savings plan (immediate eligibility)
• Voluntary life insurance options available

Paid Time Off (Pro-rated for part-time)

• Sick days with discretionary days