Lead Retail Customer Service Associate

Tnentertainment; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Consultant to join their dynamic team. In this role, you will leverage your extensive knowledge of print, signs & graphics, and shipping to deliver exceptional customer experiences. You will manage production processes, coordinate store activities, and lead a team to ensure timely and accurate order completion. This position offers a unique opportunity to utilize your consultative skills to anticipate customer needs and resolve issues effectively. If you are passionate about providing top-notch service and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• 2+ years of specialized experience in a customer service role.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Deliver expert customer service and manage production flow.
• Coordinate shipping services and maintain inventory effectively.
• Provide leadership and assist in training team members.

Skills

Customer Service

Consultative Selling

Communication Skills

Production Management

Education

High School Diploma or Equivalent

Job description

Description

POSITION SUMMARY:

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience. The role involves taking customer orders, coordinating store activities, providing pricing information, recommending products and services, producing complex orders, operating advanced equipment, and managing production processes. The Lead Consultant uses consultative skills to anticipate needs, suggest solutions, and may provide leadership and resolve escalated customer issues under supervision.

GENERAL DUTIES AND RESPONSIBILITIES

(This list is representative and not exhaustive)

• Deliver friendly, polite, and expert customer service through consultative behaviors
• Manage production flow to ensure timely and accurate order completion
• Take customer orders, provide pricing, perform consultative selling, and log jobs
• Lead digital imaging, scheduling, and production, including finishing and large jobs
• Set up complex orders and multitask effectively
• Ensure quality during and after production
• Communicate among shifts and coordinate order pick-up/delivery
• Provide leadership to team members on shift and assist in training
• Organize customer orders and operate POS terminals, handle transactions
• Complete financial paperwork and assist with reporting
• Follow store procedures, legal, HR, safety, and security policies
• Coordinate shipping services, determine shipping methods, and maintain inventory
• Assemble parcels, prepare goods for shipping, and offer packaging services
• Perform other duties as required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• At least 2 years of specialized experience
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS

• Stand during entire shift (excluding breaks)
• Lift and move up to 55 pounds
• Bend and twist at waist and knees regularly
• Communicate effectively with customers, vendors, and team members
• Work cooperatively in a fast-paced environment under pressure
• Maintain attention and concentration for extended periods
• Work with minimal supervision and report regularly to work

Preferred Qualifications & Additional Details

FedEx Office emphasizes a quality-driven culture, continuous improvement, and equal employment opportunities, including accommodations for disabilities and considerations for criminal histories, in compliance with applicable laws.