Lead Retail Associate — Hardware & Home Solutions

Aubuchon Company; Town of Montana (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with Match

PTO 80+ hours

Medical, Vision, Dental Insurance

HSA/HRA Program

Short Term Disability

Life Insurance

Wellness Program

Employee Discounts

Gym Reimbursement

Tuition Reimbursement

Training and Growth Opportunities

Team Member Discounts

Company Discount Program

Job summary

The Aubuchon Company is seeking a Senior Sales Associate to lead store operations, enhance customer service, and mentor team members. This role includes opening/closing, safety enforcement, and hands-on tasks such as key cutting and forklift operation.

We value leadership, strong communication, and the ability to drive sales through upselling and excellent service. Weekend availability is required with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• 2+ years of retail or hardware experience required.

Responsibilities

• Provide world-class customer service, building relationships and understanding customer needs through the Aubuchon Difference.
• Offer advanced product knowledge, guiding customers through complex projects and recommending complete solutions.
• Actively seek out opportunities to upsell and cross-sell products to enhance customer satisfaction and meet sales goals.
• Promote the loyalty program, in-store events, and monthly promotions to increase customer engagement.
• Handle escalated customer concerns professionally, resolving issues or escalating to management as needed.
• Accurately process sales and returns using the POS system.
• Manage cash handling processes, including deposits, drawer reconciliation, and safe counts.
• Train, mentor, and guide Sales Associates/Cashiers on operational processes, customer service, and product knowledge.
• Perform hands‑on tasks such as filling propane, cutting keys and glass, repairing screens, and operating forklifts.
• Maintain inventory levels and assist with restocking to keep a clean, organized, and fully stocked sales floor.
• Fulfill online orders promptly and accurately, ensuring customer satisfaction with in-store and curbside pickups.
• Assemble products for in-store displays and customer orders.
• Identify and address safety concerns, ensuring a secure environment for customers and associates.
• Adhere to all company policies, safety regulations (OSHA, state‑mandated), and Aubuchon’s Core Values.

Skills

Customer service

Leadership

Sales

Cash handling

Inventory

Forklift

Tools

POS system

Asana

Job description

The Aubuchon Company is seeking a Senior Sales Associate to lead store operations, enhance customer service, and mentor team members. This role includes opening/closing, safety enforcement, and hands-on tasks such as key cutting and forklift operation.

We value leadership, strong communication, and the ability to drive sales through upselling and excellent service. Weekend availability is required with competitive hourly pay and benefits.