Lead Restoration TechnicianMitigation Crew Lead

ServiceMaster of the Lakes Area; Alexandria (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Job summary

ServiceMaster Restore is seeking a Lead Restoration Technician / Mitigation Crew Lead to guide field operations, supervise technicians, and ensure restoration projects meet safety and quality standards. The role emphasizes hands-on leadership, adherence to IICRC norms, and customer-focused service.

You will coordinate moisture mapping, drying setups, and containment on both residential and commercial sites, while mentoring crew members and driving efficient project completion.

Qualifications

• 3+ years of experience in restoration, mitigation, disaster recovery, or construction.
• Prior crew lead, foreman, or supervisory experience.
• Strong understanding of water mitigation, drying principles, and fire damage cleanup.
• Valid driver’s license with acceptable driving record.
• Ability to perform physically demanding work and respond to emergency service calls.

Responsibilities

• Lead water damage restoration, fire and smoke mitigation, and structural drying projects.
• Supervise technicians and subcontractors on residential and commercial job sites.
• Perform moisture inspections, moisture mapping, and job condition assessments.
• Set up and manage drying equipment (air movers, dehumidifiers, air scrubbers).
• Oversee containment, demolition, debris removal, and cleaning operations.
• Enforce PPE usage, safety compliance, and contamination control protocols.
• Ensure work aligns with IICRC S500 and S700 standards.
• Maintain accurate job documentation including moisture readings, equipment logs, photos, and daily notes.
• Communicate clearly with customers, adjusters, and internal team members.
• Coach, mentor, and develop restoration technicians.

Skills

3+ years in restoration/mitigation

Crew lead / supervisory experience

Water damage drying principles

Valid driver’s license

Leadership in field operations

Education

IICRC WRT/FSRT certifications

Tools

Restoration project management software

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• ServiceMaster Restore – Disaster Restoration Services

At ServiceMaster Restore, we specialize in restoring residential and commercial properties after water, fire, and smoke damage. As a nationally recognized restoration brand, we combine industry-leading standards with responsive, local service. We are hiring a skilled Lead Restoration Technician / Mitigation Crew Lead to manage field operations, guide technicians, and ensure restoration projects are completed safely, efficiently, and in alignment with IICRC standards. This role is ideal for a hands‑on leader who takes ownership of jobsite performance, crew development, and customer satisfaction.

What You’ll Do

• Lead water damage restoration, fire and smoke mitigation, and structural drying projects
• Supervise technicians and subcontractors on residential and commercial job sites
• Perform moisture inspections, moisture mapping, and job condition assessments
• Set up and manage drying equipment (air movers, dehumidifiers, air scrubbers)
• Oversee containment, demolition, debris removal, and cleaning operations
• Enforce PPE usage, safety compliance, and contamination control protocols
• Ensure work aligns with IICRC S500 and S700 standards
• Maintain accurate job documentation including moisture readings, equipment logs, photos, and daily notes
• Communicate clearly with customers, adjusters, and internal team members
• Coach, mentor, and develop restoration technicians

What You Bring

• 3+ years of experience in restoration, mitigation, disaster recovery, or construction
• Prior crew lead, foreman, or supervisory experience
• Strong understanding of water mitigation, drying principles, and fire damage cleanup
• Valid driver’s license with acceptable driving record
• Ability to perform physically demanding work and respond to emergency service calls

Preferred Qualifications

• IICRC WRT and FSRT certifications required; ASD or advanced certifications preferred
• Experience working on insurance-driven restoration projects
• Familiarity with restoration job management and documentation software

Compensation & Career Growth

• Competitive pay based on experience
• Overtime and on-call earning opportunities
• Company-supported IICRC certification and leadership development
• Clear advancement path to Project Manager, Estimator, or Operations Manager
• Stable, year-round work in essential emergency restoration services

ServiceMaster Restore franchise locations are independently owned and operated. This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.