Lead Restoration Technician/Mitigation Crew Lead

IICRC; Alexandria (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Job summary

ServiceMaster Restore is seeking a Lead Restoration Technician / Mitigation Crew Lead to guide field operations, supervise technicians, and ensure projects meet IICRC standards. This hands-on role emphasizes safety, documentation, and customer satisfaction on water, fire, and smoke restoration projects.

You will manage drying equipment, moisture inspections, and coordinate with customers and adjusters, while developing crew members and ensuring on-site performance year-round.

Qualifications

• 3+ years in restoration, mitigation, disaster recovery, or construction.
• Prior crew lead or supervisory experience.
• IICRC WRT and FSRT certifications required; ASD or advanced certifications preferred.
• Experience on insurance-driven restoration projects is a plus.

Responsibilities

• Lead water damage restoration and mitigation projects on-site.
• Supervise technicians and subcontractors at residential/commercial jobs.
• Perform moisture inspections, mapping, and drying setup.
• Set up and manage drying equipment (air movers, dehumidifiers, scrubbers).
• Enforce PPE usage, safety and contamination control protocols.
• Ensure work aligns with IICRC S500/S700 standards and document logs.
• Communicate with customers, adjusters, and internal teams; mentor staff.

Skills

Crew supervision

Water mitigation

Moisture mapping

Safety compliance

Customer communication

Education

IICRC WRT

IICRC FSRT

Tools

Moisture meters

Restoration management software

Job description

ServiceMaster Restore® – Disaster Restoration Services

At ServiceMaster Restore, we specialize in restoring residential and commercial properties after water, fire, and smoke damage. As a nationally recognized restoration brand, we combine industry-leading standards with responsive, local service. We are hiring a skilled Lead Restoration Technician / Mitigation Crew Lead to manage field operations, guide technicians, and ensure restoration projects are completed safely, efficiently, and in alignment with IICRC standards. This role is ideal for a hands-on leader who takes ownership of jobsite performance, crew development, and customer satisfaction.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave

What You’ll Do

• Lead water damage restoration, fire and smoke mitigation, and structural drying projects
• Supervise technicians and subcontractors on residential and commercial job sites
• Perform moisture inspections, moisture mapping, and job condition assessments
• Set up and manage drying equipment (air movers, dehumidifiers, air scrubbers)
• Oversee containment, demolition, debris removal, and cleaning operations
• Enforce PPE usage, safety compliance, and contamination control protocols
• Ensure work aligns with IICRC S500 and S700 standards
• Maintain accurate job documentation including moisture readings, equipment logs, photos, and daily notes
• Communicate clearly with customers, adjusters, and internal team members
• Coach, mentor, and develop restoration technicians

What You Bring

• 3+ years of experience in restoration, mitigation, disaster recovery, or construction
• Prior crew lead, foreman, or supervisory experience
• Strong understanding of water mitigation, drying principles, and fire damage cleanup
• Valid driver’s license with acceptable driving record
• Ability to perform physically demanding work and respond to emergency service calls

Preferred Qualifications

• IICRC WRT and FSRT certifications required; ASD or advanced certifications preferred
• Experience working on insurance-driven restoration projects
• Familiarity with restoration job management and documentation software

Compensation & Career Growth

• Competitive pay based on experience
• Overtime and on-call earning opportunities
• Company-supported IICRC certification and leadership development
• Clear advancement path to Project Manager, Estimator, or Operations Manager
• Stable, year-round work in essential emergency restoration services

ServiceMaster Restore franchise locations are independently owned and operated.

Compensation: $22.00 - $25.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.