Lead Restoration Technician

PALM BUILD LLC; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

PALM BUILD LLC in Charlotte, NC is seeking a Lead Restoration Technician to lead field crews on restoration projects, manage job progress, and ensure quality workmanship.

The role requires hands-on expertise in water mitigation, crawlspace work, and use of moisture-drying equipment, with a focus on safety and customer communication. The company offers growth, performance-based bonuses, and comprehensive benefits.

Qualifications

• Previous water restoration experience REQUIRED.
• Crawlspace experience REQUIRED.
• Familiar with IICRC standards and procedures.
• Valid driver’s license REQUIRED.
• Proficient with technology and mobile apps/software.
• Strong communication and customer service skills.
• Ability to lift 50+ pounds.
• Comfortable working in confined spaces and challenging environments.
• Strong work ethic, reliability, and professionalism.
• IICRC certifications are a plus.

Responsibilities

• Perform water mitigation and restoration services
• Work extensively in crawlspaces, including water extraction, drying, and moisture remediation
• Set up and monitor drying equipment such as dehumidifiers and air movers
• Remove damaged materials and perform light demolition work
• Take moisture readings and document job progress
• Upload job documentation, photos, and notes using mobile apps/software
• Maintain clean and organized job sites and company vehicles
• Communicate professionally and efficiently with homeowners, office staff, and team members
• Participate in after-hours and weekend emergency response rotation

Skills

Water restoration

Crawlspace work

Customer service

Communication

Tech literacy

Education

IICRC certifications

Tools

Moisture meters

Mobile apps

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About the Role:

PALM BUILD LLC is looking for a skilled and motivated Lead Restoration Technician to join our growing team in Charlotte, NC. This is your opportunity to take the lead on meaningful restoration projects, guide a talented crew, and make a real difference for property owners in their time of need. If you thrive in a hands-on environment and take pride in quality craftsmanship, we want to hear from you!

Responsibilities:

• Perform water mitigation and restoration services
• Work extensively in crawlspaces, including water extraction, drying, and moisture remediation
• Set up and monitor drying equipment such as dehumidifiers and air movers
• Remove damaged materials and perform light demolition work
• Take moisture readings and document job progress
• Upload job documentation, photos, and notes using mobile apps/software
• Maintain clean and organized job sites and company vehicles
• Communicate professionally and efficiently with homeowners, office staff, and team members
• Participate in after-hours and weekend emergency response rotation

Requirements:

• Previous water restoration experience REQUIRED
• Crawlspace experience REQUIRED
• Must be familiar with IICRC standards and procedures
• Valid driver’s license REQUIRED
• Must be proficient with technology and mobile apps/software
• Strong communication and customer service skills
• Ability to lift 50+ pounds
• Comfortable working in confined spaces and challenging environments
• Strong work ethic, reliability, and professionalism
• IICRC certifications are a plus

Experience Preferred

• Water restoration: 1+ year
• Crawlspace work: 1+ year

About Us:

PALM BUILD LLC is a trusted restoration and construction company proudly serving the Charlotte, NC area. We've built our reputation on fast response times, quality workmanship, and genuine care for the clients and communities we serve. Our team is our greatest asset, and we're committed to creating a workplace where skilled professionals can grow, thrive, and build lasting careers.