Lead Restaurant Shift Supervisor

Legal Sea Foods; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Legal Sea Foods is seeking a Shift Supervisor to lead HOH shift operations in Boston, ensuring timely service, adherence to safety and sanitation standards, and excellent guest experiences. The role includes staffing, training, and delegation of tasks under manager supervision.

You will coordinate with management on guest issues, support POS systems, and uphold company policies while maintaining high standards of cleanliness and customer service.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be employed with the Company for at least six (6) months with a satisfactory performance.
• High School diploma (or equivalent) required.
• Executed Team Member Handbook Acknowledgment Form.
• Must have completed required certifications: ServSafe Food, ServSafe Alcohol/TIPS, Crowd Control, MA Allergen Training, Discrimination/Harassment & Respectful Workplace, Prevention Training.

Responsibilities

• Lead HOH shift and department team members to ensure excellent operations.
• Organize staffing, schedule adherence, and ensure clock-in/out procedures.
• Assist with staffing and interview process; reference checks and training setup.
• Manage task delegation, breaks, and shift assignments.
• Escalate issues to senior management and document incidents.
• Provide POS and kitchen display support to hourly staff.
• Deliver hospitality through guest service and issue resolution during shifts.

Skills

Pressure handling

Guest incidents

Sanitation knowledge

Menu & policies

POS & KDS

Communication skills

Leadership by example

Hygiene & attitude

Education

High School diploma

Tools

ServSafe Food

ServSafe Alcohol/TIPS

MA Allergen Training

Crowd Control Training

Discrimination & Harassment Training

Prevention Training

Job description

Legal Sea Foods is seeking a Shift Supervisor to lead HOH shift operations in Boston, ensuring timely service, adherence to safety and sanitation standards, and excellent guest experiences. The role includes staffing, training, and delegation of tasks under manager supervision.

You will coordinate with management on guest issues, support POS systems, and uphold company policies while maintaining high standards of cleanliness and customer service.