Lead Restaurant Manager – Hospitality & Team Growth

Four Points by Sheraton; Norwood (MA); Vor Ort; USD 68.000 - 84.000; Vollzeit

Benefits dieser Stelle

Total Rewards program

Tuition reimbursement

Marriott employee discount

Zusammenfassung

Four Points by Sheraton Norwood is seeking an Assistant Restaurant Manager to lead daily restaurant operations with a guests-first approach. You will coach associates, build schedules, support training, and ensure service excellence in a busy hotel setting.

In the Restaurant Manager’s absence, you’ll serve as on-site leader, partnering with the Restaurant Manager to maintain brand standards, manage costs, and deliver warm, consistent hospitality across One Bistro and private dining events in

Qualifikationen

• 2+ years of restaurant management experience in a hotel or full-service setting.
• Experience creating team schedules, staffing, and adapting plans to demand.
• Proven ability to train, coach, and develop team members in service standards and safety.
• Comfort using MICROS/Symphony, OpenTable, and standard office tools.
• Strong communication with guests, team, supervisors and cross-functional partners.

Aufgaben

• Lead, coach, and support restaurant associates so they feel prepared and valued.
• Create and manage weekly schedules aligned to One Bistro and private dining needs.
• Support hands-on training to meet service standards, safety expectations, and guest care.
• Use restaurant technology (POS, reservation, menu, reporting, MS Office) for daily ops.
• Maintain procedures, brand standards, compliance with licensing, hygiene, safety.
• Support staffing, onboarding, performance conversations, and team development.
• Coordinate front- and back-of-house communication to improve service flow.
• Respond to guests and associate needs with care and professionalism.
• Oversee controls, cash handling, end-of-day reporting, procurement, and admin duties.
• Partner in promotions, meetings, private dining, and special events.
• Perform Manager on Duty shifts as needed.

Kenntnisse

Restaurant management

Staff coaching

Communication skills

Training & development

Leadership

Ausbildung

High School Diploma/GED or equivalent

SERV Safe Certification

Tools

MICROS/Symphony

OpenTable

Microsoft Outlook

Excel

Word

Jobbeschreibung

Four Points by Sheraton Norwood is seeking an Assistant Restaurant Manager to lead daily restaurant operations with a guests-first approach. You will coach associates, build schedules, support training, and ensure service excellence in a busy hotel setting.

In the Restaurant Manager’s absence, you’ll serve as on-site leader, partnering with the Restaurant Manager to maintain brand standards, manage costs, and deliver warm, consistent hospitality across One Bistro and private dining events in