Banquet Operations Leader: High-Volume Events & Team Growth

FM; Norwood (MA); Vor Ort; USD 75.000 - 93.000; Vollzeit

Zusammenfassung

Hobbs Brook Real Estate LLC is seeking an experienced Banquet Manager to lead the front-of-house for high-volume events at the Four Points by Sheraton Norwood. You will manage a 20+ person team, oversee multiple events, and drive food, beverage, labor costs, and guest satisfaction, partnering with culinary and events teams to deliver seamless experiences.

Flexibility to work evenings, weekends, and holidays is required in this fast-paced hospitality environment.

Qualifikationen

• Minimum of 3 years of relevant food and beverage, banquet, hospitality, or leadership experience.
• 5 years of experience in a high-volume banquet, catering, event, or hospitality environment preferred.
• Previous experience leading, coaching, and developing food and beverage or banquet teams strongly preferred.
• Experience coordinating multiple events, functions, or service areas at the same time preferred.

Aufgaben

• Lead the day-to-day front-of-house banquet operation, creating a welcoming and memorable experience across social events, conferences, breakfast service, meeting breaks, and beverage functions.
• Oversee multiple events and service areas simultaneously, ensuring each function is executed smoothly and consistently with established service standards.
• Lead, coach, and develop a team of 20+ employees, including the Assistant Banquet Manager, Restaurant Supervisor, banquet servers, bartenders, and other front-of-house team members.
• Recruit, train, schedule, motivate, and provide ongoing feedback and performance management for the banquet team.
• Partner with culinary, conference services, hotel operations, and other teams to coordinate event details and deliver a seamless guest experience from setup through completion.
• Serve as a primary front-of-house leader for social and conference events, welcoming guests and overseeing service throughout each event.
• Anticipate guest needs and thoughtfully resolve questions or concerns while supporting a high level of service.
• Oversee approximately $4 million in annual food sales, $500,000 in annual beverage sales, and more than $1 million in payroll and gratuities.
• Manage department staffing, scheduling, payroll, gratuities, end-of-event accounting, cash handling, inventory, and operational controls.
• Monitor labor, product costs, inventory, and financial performance and make informed decisions that balance guest experience with business results.
• Prepare and review staffing, sales, operational, and financial reports to identify opportunities to improve service and efficiency.
• Maintain appropriate product and inventory levels to support banquet and beverage operations.
• Support menu planning, special events, promotions, and other initiatives that enhance the banquet experience.
• Lead high-volume special events, including functions serving more than 1,000 guests.
• Ensure compliance with food safety, sanitation, licensing, health and safety requirements, and established operating procedures.
• Continuously evaluate the operation and recommend improvements to service, equipment, processes, and the overall guest and employee experience.
• Participate in Manager on Duty coverage as needed.
• Make hiring and other employment decisions in accordance with company practices and established guidelines.

Kenntnisse

Front-of-house leadership

Team coaching

Event coordination

Guest service

Ausbildung

High School Diploma or GED

SERV Safe Certification preferred

Jobbeschreibung

Hobbs Brook Real Estate LLC is seeking an experienced Banquet Manager to lead the front-of-house for high-volume events at the Four Points by Sheraton Norwood. You will manage a 20+ person team, oversee multiple events, and drive food, beverage, labor costs, and guest satisfaction, partnering with culinary and events teams to deliver seamless experiences.

Flexibility to work evenings, weekends, and holidays is required in this fast-paced hospitality environment.