Lead Resort Property Controller

Westgate Resorts; Gatlinburg (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Daily pay

Tuition assistance

Scholarship program

Job summary

Westgate Smoky Mountain Resort & Spa is seeking an experienced Property Controller to lead on-site accounting operations for Rooms, F&B, and Retail. You will manage 2–3 direct reports and collaborate with resort leadership to ensure accuracy, cost control, and operational excellence.

You’ll have opportunities for career advancement, comprehensive benefits, and the chance to contribute to financial strategy for a premier Gatlinburg resort.

Qualifications

• Bachelor’s degree in Accounting or Finance required (or equivalent work experience).
• Minimum 7 years of accounting experience in a month-end close / general ledger environment.
• Accounting management or supervisory experience—hospitality or resort environment strongly preferred.
• Proficient knowledge of GL accounting systems; experience with hotel front desk or retail POS systems is a plus.
• Strong Excel skills (formulas, analysis, spreadsheet creation), plus proficiency in Outlook and Word.
• Strong analytical and financial acumen with the ability to interpret and present data.
• Excellent written and verbal communication skills; ability to present to small groups.
• Detail-oriented with strong organizational and time-management skills.
• Ability to make sound judgments, solve problems, and work both independently and collaboratively.
• Demonstrated ability to improve processes and develop effective financial strategies.
• Leadership skills that foster accountability, accuracy, and team development.
• CPA or CMA preferred, but not required.
• Foreign language skills are a plus.

Responsibilities

• Oversee all resort accounting functions, including month-end journal entries, balance sheet reconciliations, cash handling, and income audit processes.
• Prepare, review, and analyze monthly financial statements for accuracy and completeness.
• Perform variance analysis and communicate budget and forecast deviations.
• Maintain strong internal controls to safeguard assets, including surprise cash audits.
• Monitor and reconcile balance sheet accounts with complete documentation.
• Resolve discrepancies related to guest credits, deposits, or revenue postings.
• Collaborate with department heads to drive financial performance, cost control, and labor productivity.
• Support annual operating and capital budget preparation, as well as forecasting activities.
• Ensure compliance with HOA accounting requirements and participate in meetings as needed.
• Provide timely, accurate financial reports to property and corporate leadership.
• Supervise and develop property accounting staff, fostering accuracy, accountability, and growth.
• Partner with Development Accounting on HOA reserves reporting, budget vs. actual, and fund roll-forwards.
• Support year-end audits and contribute to accounting department initiatives and projects.

Skills

Leadership

Communication

Analytical thinking

Detail-oriented

Time management

Problem solving

Independent work

Collaboration

Education

Bachelor's in Accounting/Finance

CPA/CMA preferred

Tools

GL accounting systems

Hotel front desk POS

Retail POS systems

Job description

Westgate Smoky Mountain Resort & Spa is seeking an experienced Property Controller to lead on-site accounting operations for Rooms, F&B, and Retail. You will manage 2–3 direct reports and collaborate with resort leadership to ensure accuracy, cost control, and operational excellence.

You’ll have opportunities for career advancement, comprehensive benefits, and the chance to contribute to financial strategy for a premier Gatlinburg resort.