Resort Projects Lead - Maintenance & Renovation

westgate resorts; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Daily pay availability

Tuition assistance

Wellness programs

Employee assistance program

Life, disability, accident insurance

Job summary

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN, seeks a driven maintenance professional to execute advanced project-driven maintenance tasks across multiple trades. You will lead engineering projects, respond to guest calls, and perform preventative maintenance with minimal supervision.

The role requires 3+ years in resort/commercial maintenance, strong problem-solving, and comfort with ladders, tools, and PPE. Excellent communication and a professional appearance are essential.

Qualifications

• Minimum of 3 years of hands-on trade & maintenance experience in a resort or commercial environment.
• Must be detail-oriented with effective communication and interpersonal skills.
• Ability to safely use hand tools, electrical & battery powered tools required by the job.
• Ability to work using ladders, scaffolds, lifts utilizing appropriate PPE.
• Must be at least 18 years old and have a valid driver’s license to drive company golf carts.
• Must be able to lift 50lbs and work in outdoor weather conditions.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Lead engineering projects, guest calls, blitzes and preventative maintenance as instructed by resort leadership.
• Install and repairs interior & exterior walls, coverings and ceilings including framing, painting, and caulking.
• Install and replace tile & grout, vinyl and carpet as applicable.
• Experience in performing plumbing troubleshooting, repairs and replacement of fixtures and piping.
• Experience in troubleshooting, replacing, and repairing electrical components such as circuits and disconnects.
• Experienced in installing, troubleshooting and repairing household appliances and fixtures.
• Experienced in HVAC systems with ability to install and perform preventive maintenance & troubleshooting.
• Actively participate in procurement and inventory process to ensure materials and tools are on-site for work.
• Communicate professionally through radios, phones, emails, and verbal communications.
• Perform custodial and maintenance duties, as required by resort leadership.
• Recognize and identify potential safety or security hazards in the property.
• Communicate and interpret guest needs by positively interacting towards resolutions.
• Must comply with all CFI/Westgate Resorts policies and procedures.
• Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior.
• Other duties as assigned by resort operations leadership.

Skills

Hands-on maintenance

Detail-oriented

Tools handling

Ladders/scaffolds PPE

Driver's license

Tools

Hand tools

Job description

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN, seeks a driven maintenance professional to execute advanced project-driven maintenance tasks across multiple trades. You will lead engineering projects, respond to guest calls, and perform preventative maintenance with minimal supervision.

The role requires 3+ years in resort/commercial maintenance, strong problem-solving, and comfort with ladders, tools, and PPE. Excellent communication and a professional appearance are essential.