Lead Reservationist

La Petite Maison (LPM); Miami (FL); On-site; USD 48,000 - 70,000; Full time

Job summary

La Petite Maison (LPM) in Miami and Boston is seeking a Lead Reservationist to oversee daily operations, manage teams, and ensure top-tier service for high-end guests.

You will coordinate VIPs, manage reservations across platforms, and train staff to uphold the LPM standard of guest experience in a fast-paced, luxury environment.

Qualifications

• Previous experience in reservations, guest relations, hosting, or front-of-house operations within a high-end hospitality environment.
• Lead or Senior Reservationist experience preferred.
• Experience with SevenRooms, OpenTable, or similar reservation systems.
• Excellent verbal and written communication skills.
• Strong leadership, organizational, and problem-solving skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Confidence training and supporting team members.
• Proficient in Microsoft Office and reservation management software.

Responsibilities

• Oversee daily reservation operations and lead the Reservationist team across both Miami and Boston.
• Manage reservations, waitlists, cancellations, guest inquiries, and special requests through SevenRooms, OpenTable, or other approved systems.
• Maintain accurate guest profiles, reservation records, and CRM data.
• Coordinate VIPs, large parties, celebrations, and special requests with Host and Management teams.
• Monitor reservation pacing and table utilization to maximize seating opportunities.
• Act as liaison with Managers of LPM Miami and LPM Boston and keep them updated on reservation activity, VIPs, and guest concerns.
• Ensure reservation procedures and service standards are followed across both locations.
• Train, guide, and support Reservationists on systems, procedures, and the LPM guest service approach.
• Handle escalated reservation-related guest concerns with professionalism and care.
• Support reservation reporting, admin tasks, and updates to platforms, website, and printed materials.

Skills

Leadership

Communication

Organization

Problem-solving

Attention to detail

Multitasking

Guest relations

Training

Tools

SevenRooms

OpenTable

CRM software

Job description

Join the team behind one of the world's most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a passion for hospitality.

Be part of our team in Miami, supporting both our Miami and Boston operations, and help lead unforgettable guest experiences — the LPM way.

What will you do:

• Oversee daily reservation operations and lead the Reservationist team across both Miami and Boston.
• Manage reservations, waitlists, cancellations, guest inquiries, and special requests through SevenRooms, OpenTable, or other approved systems.
• Maintain accurate guest profiles, reservation records, and CRM data — every detail matters to us.
• Coordinate VIPs, large parties, celebrations, and special requests closely with the Host and Management teams.
• Monitor reservation pacing and table utilization to maximize every seating opportunity.
• Act as the primary liaison with the Managers of LPM Miami and LPM Boston, keeping them updated on reservation activity, VIPs, and guest concerns.
• Ensure reservation procedures and service standards are consistently followed across both locations.
• Train, guide, and support Reservationists on systems, procedures, and the LPM way of guest service.
• Handle escalated reservation-related guest concerns with professionalism and care.
• Support reservation reporting, admin tasks, and updates to platforms, the website, and printed materials.

What you need:

• Previous experience in reservations, guest relations, hosting, or front-of-house operations within a high-end hospitality environment.
• Previous Lead or Senior Reservationist experience preferred.
• Experience with SevenRooms, OpenTable, or similar reservation systems.
• Excellent verbal and written communication skills.
• Strong leadership, organizational, and problem-solving skills.
• Exceptional attention to detail and the ability to multitask in a fast-paced environment.
• Confidence training and supporting team members.
• Proficient in Microsoft Office and reservation management software.

Be part of LPM, where every detail matters, and every guest is celebrated.