Lead Researcher: AI‑Driven Analytics & Insights

Salesforce, Inc.

San Francisco, Northern (CA, KY)

Hybrid

USD 173,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Well‑being reimbursement

Parental leave

Adoption assistance

Fertility benefits

Trailhead training

Job summary

Salesforce, Inc. is seeking a Lead Researcher to support Tableau, shaping next-generation analytics and guiding product, design, development, and business decisions with deep domain expertise in analytics and related topics.

The role will manage a customer advisory board, contribute to Salesforce events, and champion mixed-methods research while ensuring ethical standards and data integrity across global teams. This position emphasizes collaboration with C-suite stakeholders and technical teams.

Qualifications

Portfolio of 1-2 research projects with direct contributions.
7+ years of hands-on UX, product design, or technology research, with at least 2 years in a large, matrixed organization.
AI Fluency: understanding how AI systems fail and learn; know when to deploy AI for efficiency and when human-in-the-loop is needed.
Advanced understanding of qualitative and quantitative methods and a broad range of user research tools.
Proven track record influencing product direction with actionable insights.
Ability to plan, design, execute and communicate both strategic and tactical research engagements.
Ability to structure and lead internal and external workshops and analyze outcomes for stakeholders.
Experience working in cross-functional teams (customer success, solution architects, design, product management, engineering, marketing).
Excellent project management, communication, storytelling, and presentation skills.
Global collaboration across AMER/APAC and diverse markets.
Educational foundation: degree in human behavior or research-focused discipline.

Responsibilities

Scope and drive full research initiatives from planning to execution.
Synthesize findings into actionable narratives illustrating business value.
Partner with senior management across product, design, engineering, and customer success.
Manage externally-facing feedback programs and event activations.
Conduct strategic, generative, and evaluative research using mixed methods.
Work on fast-paced, ambiguous projects while adhering to scope and timelines.
Integrate AI tools to accelerate the research lifecycle.
Maintain data integrity and ethical research standards.
Mentor and collaborate across the Research & Insights organization.