Customer Service Remote Travel Advisor

Departuretravels; Baltimore (MD); Remote; USD 42,000 - 56,000; Full time

Job summary

Departure Travel is seeking a remote Family Travel Planner and Advisor to guide clients through every stage of their trips and provide exceptional service. You will manage inquiries, coordinate itineraries, and maintain clear communication with clients, while staying organized and adapting to changing plans in a flexible remote environment.

This role emphasizes empathy, attention to detail, and timely responses to ensure memorable travel experiences for families.

Qualifications

• Experience in customer service or travel planning preferred.
• Ability to work remotely and manage multiple clients.
• Excellent communication and organizational skills.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages professionally.
• Support clients with travel modifications, cancellations, and updates.
• Maintain organized client records and communication.
• Gather post-trip feedback to improve the client experience.

Skills

Customer service

Travel planning

Communication

Organization

Remote teamwork

Job description

Departure Travel

Remote Family Travel Planner and Advisor (Remote)

Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. We are seeking a Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment and enjoys working with clients through every stage of their travel journey.

This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle.

Key Responsibilities

Client Journey Support

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction

Customer Service & Communication

• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers

Travel Coordination & Organization

• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience

Professional Growth & Team Collaboration

• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients