Lead Registration Specialist

Reynolds Memorial Hospital, Inc.; Glen Dale (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

RMH Reynolds Memorial Hospital is seeking a Registration Associate to lead patient registration activities in a high-volume setting. The role involves collecting demographic, billing, and insurance information, preparing consent forms, and generating patient armbands for identification.

Requires a high school diploma or equivalent and at least 1 year of patient registration experience. The position includes training staff and coordinating daily tasks to ensure productive operations in a

Qualifications

• High school diploma or equivalent.
• State and federal background checks as required for regulated areas.

Responsibilities

• Monitor registration activities to ensure completion and collect payments.
• Obtain demographic, billing, and insurance information; prepare WVU Medicine consent form and armbands.
• Prepare deposits, co-pays, deductibles, and patient liability payments.
• Assist in training staff on pertinent changes to their roles.
• Coordinate down time procedures as needed.
• Organize daily tasks to achieve productivity and efficiency.

Skills

Patient registration

Data entry

Communication

Medical terminology

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Computer software

Office equipment

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Leads registration associates in performing a variety of administrative and clerical duties to manage patient registration and obtain patient financial obligation.

Minimum Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Experience

• One (1) year of patient registration experience.

CORE JOB DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Monitors registration activities in assigned area(s) to ensure completion of registration and collection duties; reporting potential issues as necessary.
• Performs registration duties including, but not limited to, obtaining demographic/billing/insurance information, preparing WVU Medicine standard consent form, collecting deposits/co-payments/deductibles/patient liability payments, and preparing armbands for patient identification.
• Assists in training employees and educating staff on pertinent changes to their role.
• Assists in coordinating down time procedures.
• Organizes daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency.
• May also be required to complete daily template adjustments due to unexpected call offs or clinic situations.

PHYSICAL REQUIREMENTS

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Skills And Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Scheduled Weekly Hours

40

Shift

United States of America (Non-Exempt)

Company

RMH Reynolds Memorial Hospital

Cost Center

545 RMH Patient Access

Address

800 Wheeling Avenue
Glen Dale
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.