Registration Specialist

WVU Medicine; Fairmont (WV); On-site; USD 19,000 - 25,000; Part time

Job summary

WVUH West Virginia University Hospitals in Fairmont is seeking an Administrative Clerk to support patient registration and financial coordination. You will collect demographic, billing and insurance details, explain charges, and help patients understand payment options in a fast-paced hospital setting.

Responsibilities include obtaining pre-certifications, preparing consent forms, recording payments, balancing cash, and coordinating scheduling within hospital workflows while maintaining accuracy

Qualifications

• High school diploma or equivalent required.
• Background check and any applicable federal checks.
• Experience with patient registration and billing systems.
• Knowledge of insurance requirements and pre-certifications.

Responsibilities

• Obtain demographic, billing and insurance information and enter into systems.
• Collect deposits and payments and document transactions.
• Prepare consent forms and obtain electronic signatures.
• Balance daily receipts and manage cash drawer.
• Schedule and reschedule patient appointments.
• Verify orders and ensure service readiness.
• Perform basic screenings for coverage.
• Maintain privacy and confidentiality per policy.

Skills

Attention to detail

Multitasking

Verbal communication

Written communication

Medical terminology

Data entry

Education

High school diploma

Tools

Registration software

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.

Minimum Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

PHYSICAL REQUIREMENTS

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Skills And Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Additional Job Description

The department operates 24/7, and all staff participate in a rotating holiday schedule.

Scheduled Weekly Hours

20

Shift

Varied (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

1554 WVUH FMT Patient Access

Address

1325 Locust Avenue
Fairmont
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.