Lead Registration Specialist

WVU Medicine; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

RMH Reynolds Memorial Hospital in West Virginia is seeking a Leads registration associate to perform patient registration and collect payments. You will obtain demographics, insurance information, and coordinate with clinical teams to ensure smooth flow of patients through admissions.

The role requires a high school diploma and at least one year of patient registration experience; background checks apply. This full-time, on-site position offers a stable schedule and opportunities to support

Qualifications

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• One year of patient registration experience.

Responsibilities

• Monitors registration activities in assigned area to ensure completion of registration and collection duties.
• Obtains demographic/billing/insurance information and prepares patient documents.
• Collects deposits, co-pays, deductibles, and patient liabilities; prepares patient armbands.
• Assists in training staff on role changes and procedures.
• Coordinates down time procedures and priority daily tasks for productivity.
• Handles daily template adjustments due to unexpected call offs or clinic situations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Computer skills

Education

High school diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us!

Leads registration associates in performing a variety of administrative and clerical duties to manage patient registration and obtain patient financial obligation.

MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school graduate or equivalent.
2. State criminal background check and Federal (if applicable), as required for regulated areas.

EXPERIENCE:

1. One (1) year of patient registration experience.

CORE JOB DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Monitors registration activities in assigned area(s) to ensure completion of registration and collection duties; reporting potential issues as necessary.

2. Performs registration duties including, but not limited to, obtaining demographic/billing/insurance information, preparing WVU Medicine standard consent form, collecting deposits/co-payments/deductibles/patient liability payments, and preparing armbands for patient identification.

3. Assists in training employees and educating staff on pertinent changes to their role.

4. Assists in coordinating down time procedures.

5. Organizes daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency.

6. May also be required to complete daily template adjustments due to unexpected call offs or clinic situations.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
2. Visual acuity must be within normal range.
3. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
4. Sitting and/or standing for extended periods of time.
5. Reading and comprehension ability.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High volume, fast paced environment.
2. Exposure to communicable disease.
3. Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

SKILLS AND ABILITIES:

1. Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
2. Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
3. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
4. Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
5. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
6. Excellent written and verbal communication skills and the ability to understand written and verbal communication.
7. Basic knowledge of medical terminology.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

RMH Reynolds Memorial Hospital

Cost Center:

545 RMH Patient Access

Address:

800 Wheeling Avenue

Glen Dale

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.