Lead Registration Specialist

WVU Medicine Berkeley and Jefferson Medical Centers; Ranson (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

WVU Medicine Berkeley and Jefferson Medical Centers is seeking a Registration Lead to supervise registration associates and ensure accurate patient registration, deposits, and scheduling. This role supports front-desk workflows in a high-volume environment and collaborates with billing and clinical staff.

The ideal candidate has a HS diploma, at least one year of patient registration experience, and strong communication and organizational skills to drive efficient daily operations in Ranson, WV.

Qualifications

• High school graduate or equivalent.
• Experience with patient registration and demographic collection is not required but preferred.

Responsibilities

• Monitors registration activities to ensure completion of registration and collection duties.
• Obtains demographic/billing/insurance information and prepares consent forms.
• Collects deposits, co-payments, deductibles, and patient liability payments.
• Assists in training employees and educating staff on pertinent changes to their role.
• Coordinates downtime procedures and manages daily tasks to maximize productivity and accountability.
• May adjust daily templates due to call-offs or clinic situations.

Skills

Attention to detail

Organized

Multi-tasking

Communication skills

Medical terminology

Education

High school diploma or equivalent

Job description

Leads registration associates in performing a variety of administrative and clerical duties to manage patient registration and obtain patient financial obligation.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

EXPERIENCE:

• One (1) year of patient registration experience.

CORE JOB DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Monitors registration activities in assigned area(s) to ensure completion of registration and collection duties; reporting potential issues as necessary.
• Performs registration duties including, but not limited to, obtaining demographic/billing/insurance information, preparing WVU Medicine standard consent form, collecting deposits/co-payments/deductibles/patient liability payments, and preparing armbands for patient identification.
• Assists in training employees and educating staff on pertinent changes to their role.
• Assists in coordinating down time procedures.
• Organizes daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency.
• May also be required to complete daily template adjustments due to unexpected call offs or clinic situations.

PHYSICAL REQUIREMENTS:

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT:

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

SKILLS AND ABILITIES:

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Varied (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

JMC Jefferson Medical Center

Cost Center:

545 JMC Patient Access

Address:

300 S Preston St
Ranson
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.