Lead Registration Administrator

Rezolut; Town of Windsor, Northern (NY, KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Rezolut in New Windsor, NY is seeking a Lead Registration Administrator to oversee scheduling, registration, front desk, and clerical operations across multiple imaging centers. You will lead a team to ensure accurate registrations, efficient workflows, and excellent patient service in a fast-paced outpatient radiology environment.

The role requires 3–5 years in medical office/radiology settings and prior supervisory experience; RIS/EMR and insurance verification knowledge is essential.

Qualifications

• 3–5 years of medical office or radiology experience.
• Prior supervisory experience preferred.
• Knowledge of RIS, PACS, EMR and insurance verification.
• Strong leadership, communication, organization, and customer service.

Responsibilities

• Directly supervise front desk, scheduling, registration, and authorization staff.
• Conduct hiring, onboarding, coaching, performance reviews, and corrective action.
• Build schedules, monitor staffing levels, and cross-train employees.
• Lead daily huddles and communicate operational priorities.
• Foster accountability, professionalism, teamwork, and patient-first service.
• Oversee scheduling for MRI, CT, PET/CT, Ultrasound, Mammography, X-ray, DEXA, and Fluoroscopy.
• Monitor schedule utilization and fill cancellations quickly.
• Ensure accurate registration, demographic verification, insurance capture, and collections.
• Manage authorizations and referral documentation.
• Coordinate STAT exams and urgent add-ons with technologists and radiologists.
• Support referring providers with scheduling and report requests.
• Resolve patient complaints and service recovery issues.

Skills

Leadership

Communication

Customer service

Staff supervision

RIS knowledge

PACS knowledge

EMR knowledge

Insurance verification

Medical terminology

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Exa RIS/EMR

RingCentral

Fax queue system

Radiology comms tools

Work queue management

Reporting software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Registration Administrator

Full-time New Windsor, NY, US

5 days ago Requisition ID: 4064

$22.00 To $26.00 Hourly

Lead Registration Administrator

Position Summary

The Lead Registration Administrtor leads the daily operations of the scheduling, registration, front desk, and clerical teams for a multi-site outpatient radiology practice. This leader ensures exceptional patient service, efficient workflows, accurate scheduling, insurance verification, and provider communication while driving productivity, quality, and employee engagement.

Leadership Responsibilities

• Directly supervise front desk, scheduling, registration, and authorization staff.
• Conduct hiring, onboarding, coaching, performance reviews, and corrective action.
• Build schedules, monitor staffing levels, and cross-train employees.
• Lead daily huddles and communicate operational priorities.
• Foster accountability, professionalism, teamwork, and patient-first service.

Operational Responsibilities

• Oversee scheduling for MRI, CT, PET/CT, Ultrasound, Mammography, X-ray, DEXA, and Fluoroscopy.
• Monitor schedule utilization and fill cancellations quickly.
• Ensure accurate registration, demographic verification, insurance capture, and collections.
• Manage authorizations and referral documentation.
• Coordinate STAT exams and urgent add-ons with technologists and radiologists.
• Support referring providers with scheduling and report requests.
• Resolve patient complaints and service recovery issues.

Rezolut / Multi-Center Workflow Experience Preferred experience with Exa RIS/EMR workflows, RingCentral call management, fax queue processing, provider communications, work queue management, report distribution, tracking open orders, prior authorizations, and collaboration with radiologists, technologists, sales, and center leadership across multiple imaging centers.

Key Performance Indicators

• Schedule utilization and appointment fill rate
• Phone response time and abandonment rate
• Authorization turnaround time
• No-show and cancellation recovery
• Staff productivity and attendance
• Referral conversion and turnaround time

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• 3–5 years of medical office or radiology experience.
• Prior supervisory experience preferred.
• Knowledge of RIS, PACS, EMR, insurance verification, and medical terminology.
• Strong leadership, communication, organization, and customer service skills.

Physical Requirements Ability to sit or stand for extended periods, frequent computer and telephone use, occasional lifting up to 25 pounds, and ability to work in a fast-paced outpatient imaging environment.

Success Measures The successful candidate develops high-performing teams, improves scheduling efficiency, maximizes patient access, supports radiologists and referring providers, maintains regulatory compliance, and consistently delivers an outstanding patient experience while meeting operational and financial goals.