Radiology Scheduler Call Center

UnitedHealth Group; Crystal Run Station (NY); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group's Optum Radiology is seeking a friendly Radiology Scheduler Call Center to join our Mount Kisco team. You will handle inbound calls, verify patient information, schedule radiology procedures, and coordinate with care teams to ensure continuity of care.

The role requires strong communication, proficiency with Outlook/Excel, and the ability to work in a fast-paced environment with rotating Saturdays. We offer comprehensive benefits and a path to career growth.

Qualifications

• High School Diploma or GED.
• 1+ years of computer proficiency (Outlook, Excel, and Word).
• 1+ years of customer service or Healthcare related experience.
• Ability to work a 40-hour work week with rotating Saturdays.

Responsibilities

• Obtain accurate and updated patient information.
• Maintain an average of 65+ inbound calls daily and monitor care continuity.
• Perform insurance verification on the date of service.
• Schedule radiology procedures in an organized and efficient manner.
• Knowledge of medical terminology and radiology procedures.
• File and maintain medical records.
• Confirms and schedule appointments and answer calls promptly.
• Perform referral documentation promptly.
• Assist with follow-up scheduling and obtain lab results when needed.
• Adhere to Optum employee policies and coordinate with the care team.

Skills

Call center experience

Customer service

Healthcare knowledge

Microsoft Outlook

Excel

Medical terminology

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

Scheduling software

Microsoft Word

Outlook

Excel

Job description

Optum NY/NJ, is seeking a Radiology Scheduler Call Center to join our team in Mount Kisco, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed orientedRadiology Scheduler Call Center to join our team. Radiology Scheduler Call Center is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Friday 40 hours work week between the hours of 8:30 am to 5:30 pm pm.Rotating Saturdays between the hours of 8:00 am to 3:00 pm. Schedule will be determined by supervisor upon hire

Location: 109 Rykowski Lane, Middletown, NY 10941

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address, insurance information
• Maintain an average of 65+ inbound calls daily
  Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues
• Perform insurance verification on the date of service
• Scheduling radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File and maintain medical records
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously,
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Cross-train and help in other locations if needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Required Qualifications:

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or Healthcare related experience
• Ability to work a 40-hour work week with rotating Saturdays

Preferred Qualifications:

• Experience working with an electronic health record (EPIC)
• Knowledge of Radiology
• Knowledge of Medical terms
• 1+ years of experience in a call center
• Experience working with scheduling programs
• 1+ years of experience working in medical office position

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED