Full-Time Lead Airport Agent - Ramp

Envoy Air Inc; Buffalo (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health benefits (location dependent)

Job summary

Envoy Air in Buffalo, NY seeks a Station Agent to support ramp service operations, load and unload baggage, marshal aircraft, and help maintain a safe, reliable and customer‑focused ramp.

You will coordinate staffing, schedule manpower, train new hires, manage supplies, and handle customer communications. Prior customer service and airline experience are preferred; flexibility to work rotating shifts is essential.

Qualifications

• Minimum age 18.
• High school diploma, GED, or international equivalent.
• Valid REAL ID-compliant driver's license; travel authority as required.
• Ability to work rotating shifts including nights, weekends, and holidays.
• Flexible to work additional hours on short notice.
• Must lift up to 75 lbs and work in various weather conditions.
• Excellent verbal and written communication in English.
• Legal right to work in the United States.
• Preferred: 1 year of customer service experience.
• Preferred: prior team-lead experience.

Responsibilities

• Coordinate the overall operation within an assigned functional area.
• Ensure adequate operational coverage and manpower utilization.
• Maintain a safe, dependable and consistent operation.
• Conduct agent observations and train new hires.
• Load and unload baggage and cargo; transport items between terminals.
• Marshal aircraft and work with teammates to ensure a safe path.
• Service cabin interiors and de-ice aircraft when applicable.
• Organize work groups and manage multiple priorities in a fast-paced environment.

Skills

Customer service

Communication

Leadership

Team coordination

Flexibility

Education

High school diploma or GED

Job description

Overview

Who we are:

Would you liketo work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!Comeandwork with the best of the best at Envoy Airwhere you will join a team committed toprovidingoutstanding service.

We offer:

• Amazingemployee flight privileges within the American Airlines global network

• Training and development programs to take your career to the next level
• Comprehensive health and life benefits(subject to location)

***NEW PAY RATE - $18.08/HR***

Responsibilities

How will you make an impact?

Responsibilities

• Responsible to management for the coordination of the overall operation within an assigned functional area

• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Maintain supplies and inventory control logs

• Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
• Complete administrative dutiesPerform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment

• Marshal aircraft which requires working closely with teammates to ensure a safe path
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
• De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
• Organize work groups and handlemultiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements

• Minimum Age: 18
• High school diploma, GED, or internationalequivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team-lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

#L4agents

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.