Lead Quality Specialist

GE Aerospace; Pompano Beach (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Aerospace in Pompano Beach, FL seeks an experienced Quality Engineer / Customer Quality Engineer to serve as the primary quality interface with customers and lead the hourly inspection team to ensure safe, compliant manufacturing operations.

You will drive root cause analyses, CAPA, and continuous improvement across quality metrics, partnering with manufacturing, engineering, and supply chain to resolve issues and uphold contractual requirements.

Qualifications

• Bachelor's degree or 6+ years of experience in quality/manufacturing.
• Minimum 4 years in quality-related roles and leadership.
• Experience leading teams in manufacturing environments.
• Experience with root cause analysis and problem-solving methodologies.
• Ability to interface with customers and cross-functional teams.

Responsibilities

• Serve as the primary customer quality point of contact for assigned accounts.
• Interface with customer quality organizations on escapes, investigations, and corrective actions.
• Lead and manage customer and internal quality issues, including containment and CAPA.
• Provide direct people leadership for the hourly inspection team.
• Lead daily inspection activities to support production requirements and commitments.
• Ensure work complies with quality procedures, customer requirements, and regulatory obligations.
• Collaborate with manufacturing, engineering, operations, and supply chain to resolve quality issues.
• Analyze quality metrics and trends to identify recurring issues and drive improvements.
• Support responses to customer concerns, audits, and site visits.
• Develop and communicate quality metrics and action plans to leadership and customers.

Skills

Leadership

Quality analysis

Customer interface

Problem solving

Communication

Education

Bachelor’s degree in quality/engineering or related field

Job description

Job Description Summary

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

Job Description Summary

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.
We are seeking an experienced and customer-focused Quality Engineer / Customer Quality Engineer to join our team in Pompano Beach, FL. In this role, you will serve as the primary quality interface between the site and key customers while leading the hourly inspection team in support of safe, compliant, and efficient manufacturing operations. You will drive efforts to maintain and improve product quality, resolve customer and internal quality issues, ensure compliance with customer and contractual requirements, and lead execution of core quality fundamentals across the manufacturing process.
This role requires close partnership with customer quality teams and internal cross-functional teams, along with strong people leadership, technical judgment, and a commitment to continuous improvement.

Job Description

Key Responsibilities

• Serve as the primary customer quality point of contact for assigned accounts.
• Interface directly with customer quality organizations to address escapes, investigations, corrective actions, and ongoing performance improvement initiatives.
• Lead and manage customer and internal quality issues, including containment, root cause analysis, corrective and preventive actions, and closure of actions.
• Provide direct people leadership for the hourly inspection team, including staffing, work assignment, performance management, coaching, development, and employee engagement.
• Lead daily execution and prioritization of incoming, in-process, and final inspection activities to support production requirements and customer commitments.
• Ensure the inspection team executes work in compliance with quality procedures, standard work, customer requirements, contractual obligations, and applicable regulatory requirements.
• Partner with manufacturing, engineering, operations, and supply chain to resolve product quality issues, reduce escapes, and improve process capability and product conformity.
• Analyze quality metrics, inspection trends, customer feedback, and escape data to identify recurring issues and implement sustainable improvements.
• Support and lead responses to customer concerns, audits, quality reviews, and site visits as required.
• Develop, maintain, and communicate quality metrics, action plans, and performance updates to site leadership and customers.
• Build team capability through training, standardization, and development of inspectors to ensure strong execution and succession readiness.
• Promote a culture of safety, quality, compliance, accountability, and continuous improvement throughout the organization.

Required Qualifications

• Bachelor’s degree from an accredited university or college or high school diploma / GED with at least 6 years of experience in quality, manufacturing, or a related technical function.
• Minimum of 4 years of experience in quality engineering, manufacturing engineering, customer quality, or a related technical role.
• Minimum of prior experience leading teams, projects, or frontline manufacturing/inspection activities in an industrial or manufacturing environment.
• Experience working in a manufacturing environment with responsibility for quality processes, issue resolution, and continuous improvement.
• Experience with root cause analysis, corrective and preventive action methodologies, and structured problem solving.
• Experience interfacing with customers and cross-functional stakeholders on quality-related matters.

Desired Qualifications

• Experience working in a manufacturing environment with responsibility for quality processes, issue resolution, and continuous improvement.
• Experience leading or supervising hourly inspection or shop-floor quality personnel.
• Experience in customer quality management, including direct interaction with customer quality teams.
• Experience in aerospace, aviation, or other highly regulated manufacturing industries.
• Demonstrated knowledge of quality systems, process controls, manufacturing quality fundamentals, and nonconformance management.
• Knowledge of industry standards and regulatory requirements such as AS9100, ISO 9001, and FAA requirements, as applicable.
• Proficiency in interpreting engineering drawings, specifications, and contractual quality requirements.
• Strong analytical skills with experience using quality data, escapes, and trends to drive decisions and improvements.
• Strong written and verbal communication skills, including the ability to communicate effectively with customers, shop operations, and site leadership.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Experience with structured problem-solving tools such as 8D, 5 Why, RCCA, CAPA, FMEA, and SPC.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.

Relocation Assistance Provided: Yes