Lead Public Safety Telecommunicator (911 Dispatch)

Wake County; Raleigh (NC); On-site; USD 36,000 - 41,000; Full time

Job summary

Wake County Sheriff's Office in Raleigh, NC seeks a Senior Telecommunicator to supervise the Emergency Communications Center and lead Telecommunicators handling 911 and non-emergency calls. The role focuses on effective daily operations, staff guidance, and ensuring policy-compliant call handling under high-stress conditions.

Required 3 years as a telecommunicator with supervisory potential; NC standards and FEMA/NIMS training preferred.

Qualifications

• High school diploma or GED must have been earned.
• Three years of experience as a telecommunicator required.
• Equivalent education and experience accepted.
• Please include ALL prior work experience on your application and resume.

Responsibilities

• Supervise Emergency Communications Operations.
• Manage personnel scheduling and staffing.
• Monitor and evaluate employee performance.
• Oversee training and professional development.
• Enforce policies and procedures.
• Coordinate response to critical incidents.
• Maintain records and reports.
• Manage complaints and investigations.
• Support division leadership.

Skills

Leadership

Clear communication

Supervision

Public safety knowledge

Education

High school diploma or GED

Tools

CAD system

DCI/NCIC access

Radio operations

Job description

Wake County Sheriff's Office in Raleigh, NC seeks a Senior Telecommunicator to supervise the Emergency Communications Center and lead Telecommunicators handling 911 and non-emergency calls. The role focuses on effective daily operations, staff guidance, and ensuring policy-compliant call handling under high-stress conditions.

Required 3 years as a telecommunicator with supervisory potential; NC standards and FEMA/NIMS training preferred.