911 Communications Supervisor: Lead Lifesaving Dispatch

buncombecounty; Asheville (NC); On-site; USD 53,642 - 64,500; Full time

Benefits offered by this job

8% County contribution to employee 401

Free physical therapy

Employee Health clinic with $5 co-pay

$0 Tier-1 generic prescriptions

10+ vacation days per year

12 sick days & 13 paid holidays

Flexible Spending Account

Job summary

Buncombe County Public Safety Communications is seeking a Telecommunicator Supervisor to lead a team handling 911 calls and dispatch for EMS, Fire, and Law enforcement. The position oversees daily operations, ensures high-quality service, and collaborates with agency partners to maintain efficient communications.

Requires 3+ years of telecommunicator experience and APCO CTO certification. The role emphasizes leadership, coaching, and adherence to safety protocols in a fast-paced public safety

Qualifications

• Two years as Public Safety Telecommunicator III CTO or three years of 911 telecommunicator experience including dispatching for LE/EMS/Fire.
• APCO CTO certification or equivalent.
• Ability to supervise 24x7 operations and coordinate with agency partners.

Responsibilities

• Oversee squad daily operations, monitoring calls and providing technical guidance.
• Ensure compliance with policies, procedures, and protocols.
• Perform quality control by listening to 911 calls and radio transmissions; provide coaching and feedback.

Skills

Leadership

Coaching

Public safety comms

Dispatch knowledge

Communication

Education

High school diploma or GED

Tools

APCO Telecommunicator Certification

Job description

Buncombe County Public Safety Communications is seeking a Telecommunicator Supervisor to lead a team handling 911 calls and dispatch for EMS, Fire, and Law enforcement. The position oversees daily operations, ensures high-quality service, and collaborates with agency partners to maintain efficient communications.

Requires 3+ years of telecommunicator experience and APCO CTO certification. The role emphasizes leadership, coaching, and adherence to safety protocols in a fast-paced public safety