Lead Project Manager

Convergys; Mission (KS); Remote; USD 100,000 - 140,000; Full time

Job summary

A leading company is seeking a Lead Project Manager to oversee complex technology implementation projects focusing on AI and contact center solutions. This role involves managing budgets, client engagement, and project oversight within a structured PMO environment, striving for project completion on time and within budget. The ideal candidate will have a strong technical understanding and expertise in project management methodologies to drive successful project outcomes.

Qualifications

• Experience in the project management life cycle and strategic planning.
• Ability to manage cloud contact center operations, particularly with AWS.

Responsibilities

• Oversee technology implementation projects focusing on AI and contact center solutions.
• Handle project budgets, revenue forecasts, and financial reporting.
• Engage with clients to understand needs and ensure project satisfaction.

Skills

Budgeting

Change Management

Client Engagement

Finance

Communication

English proficiency

Tools

Microsoft Outlook

PowerPoint

Excel

Project

Office 365

Job description

Job Title:

Lead Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Key Responsibilities:

Technology Knowledge:

• Understand and leverage technology solutions to meet client business objectives.

• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.

• Financial Management: Handle project budgets, revenue forecasts, and financial reporting. Ensure projects are completed on time and within budget.

• Client Engagement:Communicate effectively with strategic clients to understand needs and ensure project satisfaction. Serve as the overall project lead for successful project completion.

• Workstream Management: oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.

• Attention to Detail: Maintain accuracy and quality in project deliverables and processes.

• PMO Compliance: Adhere to Project Management Office standards and methodologies for consistent project management practices.

Required Skills:

• English proficiency: Verbal C2

• Budgeting, Change Management, Client Engagement, Finance, Communication

• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365

• Experience in project management life cycle, waterfall model, and strategic planning

• Ability to manage cloud contact center operations and implementations, particularly with AWS

Suggested and Optional Skills:

• Proficiency in Agile Methodology, AI Concepts, Generative AI

#LI-Remote

#Concentrix

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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time left to apply End Date: July 31, 2025 (30+ days left to apply)