Project Manager Lead- (New Business Ventures)

USAA; Phoenix (AZ); Remote; USD 103,000 - 198,000; Full time

Job summary

Join USAA as a Project Manager Lead where you will spearhead the onboarding and management of strategic partnerships. Your role will be vital in ensuring the successful execution of projects that contribute to the financial security of our members. With responsibility for managing stakeholder communications, project timelines, and risk, you will leverage your extensive project management expertise in a supportive environment that values integrity and service.

Benefits

Comprehensive medical, dental and vision plans

401(k) and pension plans

Paid time off program with paid holidays

Continuing education assistance

Qualifications

• 8 years of relevant experience in project or program management.
• Expert knowledge of project management tools and methodologies.
• Experience with Waterfall and Agile methodologies.

Responsibilities

• Drive implementation of complex work efforts within specified timeframes.
• Manage risk using established practices for quality, schedule, and costs.
• Communicate project updates to stakeholders and senior management.

Skills

Project Management

Risk Management

Collaboration

Education

Bachelor’s degree

Tools

Project Management Tools

Job description

Project Manager Lead- (New Business Ventures)

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

**For related project experience to be considered, please include a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe/percentage of time dedicated to the project (i.e. November 2020 – October 2021, 50% of time). Failure to provide this documentation may result in disqualification.**

We are seeking a dynamic and results-driven Project Manager to lead the onboarding and ongoing management of strategic partnership programs. This individual will act as the primary liaison for partners, ensuring seamless execution and sustained impact of each initiative.

As a dedicated Project Manager Lead, you will facilitate and lead the execution and delivery of moderately to highly complex, specific, incremental work efforts intended to accomplish business goals and objectives within prescribed timeframes, scopes, and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals, operational objectives, and program-level requirements. Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

This position can work remotely in the continental U.S. with occasional business travel.

What you’ll do:

• Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives.
• Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines.
• Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.
• Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget.
• Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members.
• Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.
• Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts.
• Removes obstacles and impediments to ensure business and operational objectives are met.
• Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
• Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders.
• Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.
• Identifies and determines interdependencies of work within work effort(s).
• Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management.
• Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.
• Drives adoption and challenges standards. Leads subject matter experts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• Bachelor’s degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of relevant experience in project or program management, including planning, tracking and delivery.
• Expert knowledge of project management tools and methodologies.
• Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile).
• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
• Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
• Extensive understanding of risk management policies and procedures.

What sets you apart:

• Strong track record in the insurance or financial services sector, with deep expertise in project and partner management.
• Embedded Insurance Programs: Proven experience with insurance offerings integrated at the point of sale alongside major brands—enabling USAA to meet members where they are (e.g., renters, auto, home, small business, travel, micro-insurance).
• White-Labeled or MGA Insurance Models: Familiarity with launching insurance solutions through alternative models such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships.
• Agent-Driven Distribution Models: Experience supporting or managing programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement.
• Home and Auto Ancillary Services: Understanding of value-added services in the home and auto space, including maintenance, warranties, buying/selling support, and other complementary offerings.
• End-to-End Project & Partner Leadership: Demonstrated ability to lead the full lifecycle of partner onboarding and program execution. Experience managing complex, cross-functional initiatives is essential. Technical fluency, including API integration knowledge, is a strong plus.
• Industry Insight: Deep understanding of the insurance and financial services ecosystem, with awareness of emerging trends, technologies, and partnership models.
• Stakeholder Alignment: Adept at coordinating across diverse internal and external stakeholders to ensure strategic alignment, timely delivery, and scalable growth.
• Execution in Ambiguity: Comfortable operating in fast-paced, evolving environments. Skilled at structuring execution plans, navigating uncertainty, and continuously optimizing performance to meet shifting business objectives.

What we offer:

Compensation: The salary range for this position is: $103,450-$197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the company

The United Services Automobile Association (USAA) is a San Antonio-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families who serve, or served, in the United States Armed Forces. Since 1922, USAA has served the military community and their families.

Notice

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