Lead, Program Operations

ICF; Los Angeles (CA); Remote; USD 80,000 - 138,000; Full time

Job summary

An established industry player is seeking a Lead, Program Operations to drive impactful energy efficiency initiatives. This role involves leading a diverse team to ensure the successful implementation of programs across California. You will be responsible for coordinating deliverables, managing performance metrics, and fostering collaboration among various stakeholders. This position offers the chance to work in a flexible environment that values work-life balance and invests in employee development. Join a forward-thinking company that empowers its employees to make a difference in the community and the environment.

Benefits

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Donation matching

Volunteer opportunities

Qualifications

• 5+ years experience in demand side management programs.
• BS/BA degree or equivalent experience required.

Responsibilities

• Direct program-level deliverables and quality assurance.
• Coordinate internal and external team meetings and data preparation.
• Generate accurate regulatory filings and maintain program documents.

Skills

Analytical Skills

Project Management

Interpersonal Skills

Communication Skills

Data Visualization

Attention to Detail

Education

BS/BA degree

Tools

MS Excel

Power BI

Job description

Lead, Program Operations
Location: Los Angeles, CA (Remote)

Ready to make a difference?
We are seeking a Lead, Program Operations for our Energy Efficiency division to manage program implementation work in California. The Lead, Program Operations will work with a cross-functional team of program management, outreach, technical and marketing personnel as well as actively lead project delivery, strategy, and market development efforts.

The Lead, Program Operations will work with the West Program Operations and the Central Leadership team to develop and deliver a holistic strategy and focus on the coordination of the delivery between multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:
Direct the quality and performance of the team responsible for the following tasks:

• Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review
• Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items
• Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed
• Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals
• Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials
• Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis
• Tracking of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans
• Coordination with IT and reporting team for prioritization of requests and projects
• Maintaining business workflow documents and operations manuals

What we need you to have (minimum qualifications):

• BS/BA degree (candidates can substitute one year of experience for each year of education)
• 5+ years of experience supporting, developing, or administering successful demand side management programs

What we would like you to have:

• Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets
• Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.)
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to work with all levels of internal staff, as well as outside clients
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
• Strong project management skills

Professional Skills:

• Outstanding analytical skills and attention to detail
• Advanced MS Excel experience and skills
• Data visualization skills
• Excellent verbal, interpersonal, and written communication skills
• Experience with Power BI (or similar data visualization tool)
• Timeliness and strong work ethic

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$80,743.00 - $137,263.00 California Remote Office (CA99)