Lead Program Manager: Content Design for Last Mile L&D

Amazon; Factoria (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off

401(k) Plan

Parental Leave Options

Job summary

Amazon is seeking a Program Manager for Content Design in Last Mile Learning & Development. You will own the end-to-end content lifecycle for training across multiple modalities, partnering with SMEs and vendors to deliver high-quality material on tight SLAs.

You’ll apply instructional design best practices, manage content in Asana, and drive optimization of training at scale while collaborating with cross-functional teams to improve safety, quality, and productivity.

Qualifications

• 3+ years of program or project management experience.
• Experience working cross functionally with tech and non-tech teams.
• Experience using data and metrics to determine and drive improvements.
• Experience designing and developing training materials in multiple modalities (ILT, e-learning, video).
• Experience with multimedia content creation or Learning Management Systems (LMS).
• 3+ years of experience developing interactive eLearning content using Articulate 360 (Storyline and/or Rise).
• 1+ years of experience creating visual training assets and designs using Canva.

Responsibilities

• Designing and developing instructional content aligned to adult learning principles and CDS.
• Managing content intake, scoping, and delivery through Asana sprint planning.
• Maintaining and updating content to reflect network process changes, ensuring accuracy and SOP compliance.
• Identify ways to optimize efficiency in training development, delivery, and maintenance at scale.
• Manage stakeholder relationships across program teams, SMEs, vendors, and cross-functional partners.
• Partnering with vendors and cross-functional teams on animation, translation, and complex builds.
• Contributing to goals of 90%+ on-time delivery, 90%+ FPY, and 4.0+ CSAT.

Skills

Project management

Data-driven decisions

Stakeholder management

Instructional design

Tools

Articulate 360

Storyline

Rise

LMS platforms

Camtasia

Adobe Photoshop

Adobe Illustrator

Adobe Premiere Pro

Vyond

Captivate

Canva

Job description

Amazon is seeking a Program Manager for Content Design in Last Mile Learning & Development. You will own the end-to-end content lifecycle for training across multiple modalities, partnering with SMEs and vendors to deliver high-quality material on tight SLAs.

You’ll apply instructional design best practices, manage content in Asana, and drive optimization of training at scale while collaborating with cross-functional teams to improve safety, quality, and productivity.