Lead Program Manager

WESCO Distribution; Pittsburgh (Allegheny County); On-site; USD 80,000 - 120,000; Full time

Job summary

WESCO Distribution is seeking a Lead Program Manager to oversee customer programs involving support services, purchasing, and warehouse management. The ideal candidate will lead program managers, coordinate activities to ensure compliance, and drive improvements across customer interactions and technical support, requiring strong communication and analytical skills for success.

Qualifications

• 5 years required, 7 years preferred of related experience.
• Strong computer skills is required.

Responsibilities

• Coordinates technical support and training needs.
• Monitors programs effectiveness and prepares monthly reports.
• Confers with customers on program performance and evaluates areas for improvement.

Skills

Communication

Presentation

Interpersonal

Persuasion

Analytical

Organizational

Education

Bachelors’ Degree in a related field

Job description

As a Lead Program Manager, you areresponsible for two or more Customer Programs consisting of customer support services, purchasing, warehouse management and other contract compliance activities with designated number of program managers for a customer group. You will leadand manageprogram managers and site managers in field and customer sites.

Responsibilities:

• Coordinates activities in accordance company policies, and if applicable, customer policies, procedures and principles.
• Coordinates technical support and training needs.
• Confers with customers on programs performance and evaluates areas for improvement and expanded services.
• Administers on-site human resource activities.
• Coordinates programs and ideas for cost savings and revenue generation.
• Develops plans for efficient use of materials, equipment and employees.
• Monitors programs effectiveness and prepares monthly reports such as cost, savings, performance, service, quality, and improvements.
• Analyzes supplier performance and make recommendations on new agreements.
• Resolves account payment and billing issues.
• Utilizes and maintains available information to improve programs.
• Reviews programs performance metrics with site, including inventory turns, delivery, savings and stockroom fill rates.
• Ensures proper implementation, participates in review to verify effectiveness, and identifies opportunities for improvement of quality systems.
• Records and processes complaints from customers regarding products and services provided, involves necessary parties, designs resolution, and responds to customers with corrective action plan.
• Responds to audit findings and implement appropriate actions in a timely manner.
• Coordinates vendor information sharing activities with customer, including new product launch, value-added and cost savings initiatives.
• Participates in contract negotiations and various management reviews.

Qualifications:

• Bachelors’ Degree in a related field is required.
• 5 years required, 7 years preferred of related experience.
• Strong written and verbal communication skills is required.
• Strong presentation and interpersonal skills is required.
• Strong persuasion and skills is required.
• Strong computer skills is required.
• Strong math and analytical skills is required.
• Organized and detail oriented is preferred.

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