Lead Program Manager

Concentrix; Atlanta (GA); Hybrid; USD 100,000 - 120,000; Full time

Job summary

A global service provider is seeking a Lead Program Manager in Atlanta, GA. This role is responsible for leading projects and ensuring seamless communication across teams. You will monitor program statuses, facilitate meetings, and gather technical insights. The ideal candidate has over 10 years of experience in Program Management and a proven ability to coordinate efforts across managerial levels for optimal performance. This position requires onsite work three days a week and offers an exciting opportunity to drive program success.

Qualifications

• 10+ years of experience in Program Management.
• Proven experience in coordinating projects and teams.

Responsibilities

• Facilitate tracking of program statuses and risks.
• Monitor defect queue for timely responses.
• Host and lead weekly team meetings.
• Attend sync meetings with Program Managers.
• Compile and distribute testing schedules.
• Gather technical details for project planning.
• Participate in team Operation meetings.
• Attend design meetings to ensure coverage.

Skills

Program Management

Cross-team coordination

Technical insights gathering

Job description

Lead Program Manager

Location: Atlanta, GA (Onsite 3 days a week) Hybrid

As the Lead Program Manager, you will lead the project, ensuring seamless coordination and clear communication across teams. You will play a pivotal role in monitoring program statuses and facilitating the gathering of technical and strategic insights. Your leadership will be critical in synchronizing the efforts across different managerial levels for optimal program performance.

Responsibilities

• Facilitate tracking of program statuses, risks, mitigation strategies, and change requests (CRs).
• Monitor the defect queue hourly to ensure timely responses and execute warm hand-offs.
• Host and lead weekly meetings for the team, providing crucial updates and summarizing insights using Co-pilot post-meeting.
• Attend various sync meetings with Program Managers, Testing, and Directors to maintain domain coverage.
• Compile and distribute testing on-call schedules for all team areas weekly.
• Coordinate gathering technical details for design, business continuity planning, and domain roadmaps with TPMs, Architects, System Analysis, and Development Managers.
• Participate in team Operation meetings to facilitate connections that improve efficiency and prevent timing conflicts.
• Attend design meetings to ensure leadership coverage for the team, setting expectations, and involving key leadership figures when necessary.

Qualifications

• 10+ years experience in Program Management
• Proven experience in