Lead Program Manage (Customer Energy Integration), Customer Management and Engagement

National Grid plc; Buffalo, Northern (NY, KY); Hybride; USD 111 000 - 156 000; Plein temps

Résumé du poste

National Grid is seeking a Lead Process Manager to advance energy efficiency program improvements and transformational initiatives in New York. The role supports end-to-end energy efficiency programs, including Energy Efficiency Building Electrification, by identifying opportunities, enhancing reporting, and driving change through data-driven insights.

The position is hybrid with 1–2 in-office days per week, offering leadership across cross-functional teams and governance for continuous

Qualifications

• Bachelor's degree in business or analytical discipline.
• 5+ years in process improvement, project management, utility operations, energy efficiency, or related functions.
• Proficiency in problem-solving best practices, root cause analysis, and continuous improvement methodologies.
• Experience leading cross-functional initiatives and driving measurable business outcomes.
• Strong analytical and problem-solving skills with experience using data visualization and reporting tools.
• Comfortable working in a dynamic environment with shifting priorities and multiple concurrent tasks.
• Excellent communication, facilitation, and stakeholder management skills.

Responsabilités

• Lead cross-functional process improvement across residential, commercial, multifamily, and electrification programs.
• Develop dashboards, scorecards, and executive reporting tools that support data-driven decisions.
• Translate complex data into actionable insights for leadership.
• Build collaborative relationships with internal teams; support change management strategies.
• Lead working groups and cross-functional teams to achieve business objectives.
• Develop and execute governance for intake and prioritization of improvement opportunities.
• Partner with training teams to create materials and capability-building programs.
• Champion a culture of innovation, accountability, customer focus, and operational excellence.
• Mentor team members and share continuous improvement practices.

Connaissances

Problem solving

Root cause analysis

Data visualization

Stakeholder management

Cross-functional lead

Communication skills

Facilitation

Change management

Formation

Bachelor's degree in business or analytical discipline

Description du poste

Lead Program Manage (Customer Energy Integration), Customer Management and Engagement

About us

National Grid is hiring a Lead Process Manager, fto work out of any of our NY offices. This is a Hybrid Role with 1-2 days in office per week on an as needed basis.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The successful candidate will play a key role in supporting and advancing process improvement efforts across our end-to-end energy efficiency programs and transformational initiatives. This position contributes directly to the execution of our Energy Efficiency Building Electrification (EEBE) programs by leading continuous improvement initiatives by identifying opportunities, enhancing reporting, as well as leveraging data and subject matter expertise to driving change or execute on gap closures.

Key Accountabilities

Lead Process Improvement Initiatives

• Lead cross-functional process improvement efforts across residential, commercial, multifamily, and electrification programs.
• Apply Lean, Six Sigma, and continuous improvement methodologies to enhance operational effectiveness and reduce customer and contractor friction.
• Facilitate workshops and process mapping exercises to identify root causes and implement sustainable solutions.

Data Analytics and Business Insights

• Leverage operational, customer, and program data to identify trends, opportunities, and performance improvement initiatives.
• Develop dashboards, scorecards, and executive reporting tools that support data-driven decision making.
• Translate complex data into actionable insights for leadership.

Stakeholder Leadership

• Build collaborative relationships with internal teams and stakeholders. Support communication efforts to ensure alignment and awareness of process changes.
• Influence organizational priorities through fact-based recommendations and process optimization strategies.
• Lead working groups and cross-functional teams to achieve business objectives.
• Develop and execute change management strategies that support adoption of new processes, technologies, and operating models.
• Establish the governance framework for intake and prioritization of continuous improvement opportunities.
• Partner with training teams to create materials, communications, and capability-building programs.
• Champion a culture of innovation, accountability, customer focus, and operational excellence.
• Mentor team members and support development of continuous improvement capabilities across the organization.
• Share best practices and lessons learned across the Energy Efficiency organization.

#LI-SA1

Qualifications

Required

• Bachelor's degree in business or analytical discipline.
• 5+ years of experience in process improvement, project management, utility operations, energy efficiency, or related functions.
• Proficiency in problem-solving best practices, root cause analysis, and continuous improvement methodologies.
• Experience leading cross-functional initiatives and driving measurable business outcomes.
• Strong analytical and problem-solving skills with experience using data visualization and reporting tools.
• Comfortable working in a dynamic environment with shifting priorities and multiple concurrent tasks.
• Excellent communication, facilitation, and stakeholder management skills.

Preferred

• Lean Six Sigma Green Belt or Black Belt certification.
• Knowledge of energy efficiency programs, demand-side management, clean energy initiatives, or utility operations.
• Experience supporting large-scale transformation, operational excellence, or customer experience initiatives.

More Information

UNY $111,000 - $130,000 a year, DNY $133,000 - $156,000

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

We offer a competitive base salary, with annual reviews to ensure it reflects the market rate for your role, skills, knowledge, and experience.

Incentive Pay

Depending on your role, you'll be eligible for an annual performance bonus that rewards your contribution to our success. Your bonus is a percentage of eligible earnings and may vary each year.

Recognition

Our global recognition program lets you thank and reward colleagues for their contributions, along with career milestone awards to celebrate key achievements.

Retirement

We offer a generous pension plan with company contributions up to 12%. For every £1 you contribute, we'll add £2. You can also make extra voluntary contributions to boost your retirement savings.