Lead Product Support for NISSC 3 Program (O&M)

AMERICAN SYSTEMS

Colorado Springs (CO)

On-site

USD 97,000 - 162,000

Full time

14 days+

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Job summary

AMERICAN SYSTEMS is seeking a Product Support Lead for the NISSC 3 program in Colorado Springs. The role directs critical product support, maintenance, and O&M tasks across multiple domains and interfaces with management and government stakeholders.

The ideal candidate has 7–10 years in IT/product support, strong documentation and leadership skills, and holds a DoD-equivalent PM/technical certification with an active Secret clearance eligible for TS/SCI.

Qualifications

7–10 years in IT, product support, logistics, sustainment, or PM roles.
Experience directing and coordinating critical project or operational tasks in product support, maintenance, and O&M.
Proficient writing skills for creating, editing, and managing technical and programmatic documentation.
Proven ability to ensure documentation consistency, clarity, and compliance with contract and program requirements.
Experience preparing documentation that supports audits, proposals, management reviews, and/or formal program reviews.
Familiarity with technical editorial processes and document control practices. Strong communication, coordination, and leadership across multiple stakeholders.
Bachelor’s degree or DoD equivalent; Active Secret clearance with TS/SCI eligibility; DoD 8140 qualifying certifications.

Responsibilities

Direct and coordinate product support, maintenance, and sustainment tasks across engineering, logistics, integration, cybersecurity, configuration management, and O&M domains.
Assign resources, manage task schedules, and monitor progress and quality to meet milestones.
Manage product support deliverables and status reports, ensuring accuracy and timeliness.
Resolve operational or compliance issues, coordinating with technical leads and program management.
Create and manage documentation supporting product support and O&M (SOPs, process instructions, minutes, status reports).
Ensure documentation is compliant with contract, safety, and performance requirements.
Support audits, proposals, management meetings, and program reviews through status reporting and action tracking.
Interface with management, government stakeholders, and cross-functional teams for status updates and risk reporting.
Facilitate meetings, manage schedules, track actions, and coordinate across domains to meet requirements.