Lead Product Software Engineer - Cloud Ops

wk; Coppell (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

InnovateHub seeks a Lead Product Software Engineer - Cloud Operations to own cloud infrastructure for AI products. You’ll design Azure architectures, deliver Terraform-managed environments, and build health reporting for cross-functional teams.

Applicants should combine infrastructure and product engineering with experience in observability, telemetry-driven decisions, and cost-optimized design. Agile practices and IDE collaboration are core to the role.

Qualifications

• 5+ years building and operating cloud infrastructure (Azure strongly preferred).
• 2+ years hands-on Terraform in production.
• Strong proficiency with Azure PaaS services (App Services, Functions, Cosmos DB, Key Vault).
• Deep experience with Azure Monitor, Application Insights, Log Analytics, and KQL.
• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions).
• Experience with Agile/XP practices including TDD/BDD and pair programming.

Responsibilities

• Own Terraform delivery for InnovateHub's Azure environments, authoring and maintaining IaC modules.
• Design, review, and evolve cloud infrastructure aligned with enterprise standards and cost.
• Design Azure resource architectures to support AI product portfolio at scale.
• Build and own product and operational health dashboards using Azure Monitor and Log Analytics.
• Define and track SLIs/SLOs and establish alerting strategies for reliability.
• Provide guidance and reusable templates for infrastructure and deployment patterns.

Skills

Terraform

Azure

CI/CD

Observability

KQL

Agile/XP

GenAI tools

Tools

Azure DevOps

GitHub Actions

Job description

We're looking for a Lead Product Software Engineer - Cloud Operations to join I nnovateHub , our startup-within-the-enterprise that co-designs AI solutions with customers across Wolters Kluwer's Tax and Accounting product portfolio. In this role you'll own the infrastructure foundations that power our AI products: designing cloud architecture, delivering Terraform-managed environments, building product and operational health reporting, and enabling development teams to ship with confidence.

InnovateHub operates with close collaboration between engineers, product managers, UX designers, and researchers. Engineers deeply understand business problems, product managers rapidly prototype ideas, and designers and researchers translate user needs into elegant, evidence-based solutions. We work in fast feedback cycles, obsess over customer value, and blur traditional role boundaries to focus on solving the right problems. We practice Agile and XP methodologies with weekly sprints, BDD/TDD practices, and pair programming with daily rotation to support high team cohesion and knowledge sharing.

This role is ideal for someone who bridges infrastructure and product engineering, equally comfortable writing Terraform modules, designing Azure architectures, and consulting with developers on observability and deployment patterns. You'll coordinate closely with Infrastructure Operations and Architecture teams while serving as the cloud operations anchor within InnovateHub .

Key Responsibilities:

Infrastructure Delivery & Architecture

• Own Terraform delivery for InnovateHub's Azure environments, authoring and maintaining infrastructure-as-code modules that are secure, repeatable, and compliant with SOC 2 and IRS 7216 requirements.
• Collaborate with Infrastructure Operations and Architecture and Product teams to design, review, and evolve cloud infrastructure, ensuring alignment with enterprise standards and cost while meeting the speed and flexibility InnovateHub requires.
• Design and implement Azure resource architectures (App Services, Functions, Cosmos DB, AI Services, Key Vault, networking) that support our AI product portfolio at scale

Product & Operational Health Reporting

• Build and own product and operational health dashboards using data sources such as Azure Monitor, application insights, and Log Analytics-giving the team and leadership clear visibility into system reliability, performance, and usage.
• Define and track SLIs/SLOs for InnovateHub products, establishing alerting strategies and incident response patterns that keep our services healthy.
• Translate telemetry and observability data into actionable insights that inform product decisions, capacity planning, and operational improvements.

Developer Enablement & Consultation

• Serve as the go-to cloud operations resource for InnovateHub developers-providing guidance, reusable templates, and hands-on consultation for infrastructure and deployment needs.
• Create and maintain infrastructure templates, CI/CD pipeline patterns, and deployment runbooks that accelerate developer self-service and reduce friction.
• Partner with developers during pair programming rotations to embed infrastructure best practices into the development workflow, including observability instrumentation, secure configuration, and cost optimization.

Cross-Team Collaboration

• Act as the liaison between InnovateHub and enterprise Infrastructure Operations and Architecture teams, ensuring cloud decisions are coordinated and knowledge flows in both directions.
• Work within InnovateHub's collaborative model where engineers understand business problems as deeply as technical solutions, partnering closely with product managers, UX, and research.
• Support cross-portfolio infrastructure needs, enabling other TAA teams to leverage patterns and platforms built by InnovateHub.

Requirements:

Technical Foundation:

• 5+ years building and operating cloud infrastructure (Azure strongly preferred)
• 2+ years hands‑on experience with Terraform (or equivalent IaC tools) in production environments
• Strong proficiency with Azure PaaS services: App Services, Functions, Cosmos DB, Key Vault, Virtual Networks, Application Gateway, and Azure AI Services
• Deep experience with Azure Monitor, Application Insights, Log Analytics, and KQL for observability and health reporting
• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions) including infrastructure deployment automation
• Experience with Agile/XP practices including TDD/BDD and pair programming
• Proficiency with AI coding tools (GitHub Copilot, Cursor, or similar) and regular use of GenAI utilities for development workflow

Technical Project Leadership:

• 3+ years leading infrastructure or platform engineering initiatives from design through production operation
• Experience working in startup‑like environments or innovation teams
• Comfort working in collaborative, fast‑paced Agile environments with weekly sprints and blurred (but aligned) role boundaries