Lead Product Manager, Salesforce Service Cloud & Pricing

1976 Walt Disney Attractions Technology LLC; Orlando (FL); On-site; USD 148,300 - 180,000; Full time

Job summary

1976 Walt Disney Attractions Technology LLC in Orlando, FL, seeks a Lead Product Manager for the Product & Pricing Platform. You will drive end-to-end product delivery across pricing platforms and Salesforce Service Cloud, guiding features from concept to market.

The role requires aligning with operations, strategy, and executive stakeholders in a fast-paced, matrix environment. You will lead cross-functional teams, create user stories, set priorities, and ensure successful go-to-market

Qualifications

• 7+ years of product management in a large, matrix organization.
• Strong experience with Scrum and Agile methodologies.
• At least 2 years as a Lead Product Manager.
• Salesforce Service Cloud experience strongly preferred.
• Proven leadership in building enterprise experiences and platforms.
• Experience addressing technical, financial, and operational issues in an enterprise setting.
• Comfortable working with distributed teams with flexible hours.

Responsibilities

• Oversee end-to-end product delivery of Disney Parks Experiences, Product & Pricing Platforms, Salesforce Service Cloud, and integrated applications go-to-market activities.
• Communicate changes in strategic direction or priority shifts to executive leadership.
• Support post-go-live and sustainment activities for the supported applications.
• Use insights from user research, focus groups, and behavioral analytics for data-driven user story creation and prioritization.
• Translate product concepts into user stories, acceptance criteria, epics, and test cases to move improvements to market.
• Consult as a Jira expert to all teams to clearly communicate workflows and organization.
• Represent the sellable product and pricing roadmap, incorporating input from key stakeholders and driving continued innovation across the company.

Skills

Jira

Salesforce Service Cloud

Agile & Scrum

Leadership

Distributed teams

Stakeholder communication

Data-informed decisions

Education

Bachelor's degree

Tools

Jira

Salesforce Service Cloud

Job description

1976 Walt Disney Attractions Technology LLC in Orlando, FL, seeks a Lead Product Manager for the Product & Pricing Platform. You will drive end-to-end product delivery across pricing platforms and Salesforce Service Cloud, guiding features from concept to market.

The role requires aligning with operations, strategy, and executive stakeholders in a fast-paced, matrix environment. You will lead cross-functional teams, create user stories, set priorities, and ensure successful go-to-market