Lead Product Manager - Salesforce Service Cloud

Disney Experiences; Orlando (FL); On-site; USD 148,000 - 180,000; Full time

Job summary

Disney Experiences in Orlando is seeking a Lead Product Manager for the Product and Pricing Platform to lead strategic initiatives across Cast Service, Site Solutions, and Salesforce Service Cloud. You will drive product delivery, collaborate with executive teams, and guide agile development in a complex matrix organization.

The role emphasizes data-driven prioritization, cross-team collaboration, and ongoing platform innovation to support Disney Parks experiences globally.

Qualifications

• 7+ years of product management in a large, matrix organization.
• Strong Scrum and Agile development experience.
• At least 2 years of experience as a Lead PM.
• Salesforce Service Cloud experience preferred.
• Proven leadership building scalable experiences and platforms.
• Experience addressing technical, financial, and operational issues in an enterprise.
• Comfortable with distributed teams and flexible hours.

Responsibilities

• Oversee end-to-end product delivery for Disney Parks Experiences, Pricing Platforms, Salesforce Service Cloud and related apps go-to-market.
• Communicate shifts in strategy or priority to executive leadership.
• Support post-go-live and sustainment activities for supported apps.
• Use insights from user research and analytics for data-driven user stories and prioritization.
• Translate concepts into user stories, acceptance criteria, epics, and test cases.
• Act as a Jira expert to clearly communicate workflows across teams.
• Represent the sellable product and pricing roadmap with stakeholder input and innovation.

Skills

Lead PM

Agile

Jira

Salesforce Service Cloud

Stakeholder mgmt

Distributed teams

Executive communication

Education

Bachelor’s degree

Tools

Jira

Salesforce Service Cloud

Job description

This is not a remote role. You must be in the local area or be willing to relocate

The Lead Product Manager, Product and Pricing Platform is part of the Commerce team and works with operations, commercial business strategy, platform development and executive teams within Disney Parks, Experiences & Products Technology and Digital on industry-leading, sellable product and pricing capabilities for Walt Disney World, Disneyland, and Disneyland Paris. You will be the product leader for upcoming, strategic initiatives and will set priority and focus for the Cast Service and Site Solutions Team through Salesforce Integrations and Product and Pricing Platforms. The Lead Product Manager will provide leadership and partnership to teams to align, frame, and deliver the strategic vision and will provide clear, product-focused direction to all stakeholders. The Lead Product Manager will contribute to Agile feature development, creation/oversight of epics, user stories, and requirements and will have the ability to work effectively in a matrix organization across a variety of technologies.

You Will

• Oversee and support end-to-end product delivery of the Disney Parks Experiences, Product & Pricing Platforms, Salesforce Service Cloud and integrated applications go-to-market activities
• Communicate changes in strategic direction or priority shifts to executive leadership
• Support post-go-live and sustainment activities for the supported applications
• Use insights from user research, focus groups, and behavioral analytics for data-driven user story creation and prioritization
• Translate product concepts into user stories, acceptance criteria, epics, and test cases that will move improvement features to market
• Consult as a Jira expert to all teams to clearly communicate workflows and organization
• Represent the sellable product & pricing roadmap, considering input from key stakeholders and being mindful of continued innovation across the company

You Have

• Must have 7+ years of experience working in product management within a large and matrix organization
• Must have strong experience with development methodologies, notably Scrum and Agile
• Must have at least 2 years of experience as a Lead PM
• Salesforce Service Cloud experience strongly preferred
• Demonstrated leadership in building experiences and capabilities that progress teams and platforms forward in an industry
• Experience identifying and addressing technical, financial, and operational issues in an enterprise organization
• Comfortability working with distributed teams with varying/flexible work hours

Required Education

• Bachelor’s degree in relevant field of study or equal experience required.

#DISNEYTECH

The hiring range for this position in Orlando is $148,300.00-$180,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.