Lead Product Manager, Mortgage Experience Platform

Pylon; New York, Palo Alto (NY, CA); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Pylon is hiring a Lead PM to own Customer Experience, covering borrower application, borrower dashboard, and loan officer experiences. The role focuses on making mortgage processes faster, clearer, and more configurable, with AI enhancements and close collaboration with design, engineering, GTM, and Account Management.

Must live in or relocate to Palo Alto (CA) or New York City. You’ll shape the direction, own roadmaps, and ship features that reduce data entry, accelerate decisions, and improve

Formación

• 4+ years as a product manager on customer-facing products.
• Owned and scaled consumer or end-user products that improved conversion, engagement, or satisfaction.
• Strong design sense and ability to prototype ideas with AI tools.
• Writes production frontend code and commits to the codebase.

Responsabilidades

• Set direction for borrower and loan officer experiences and align teams on it.
• Own roadmap for borrower application, borrower dashboard, and loan officer experience.
• Build an application that minimizes data entry and accelerates decisions.
• Keep borrowers updated through the loan process with clear next steps.
• Design loan officer experience around pipeline management, pricing scenarios, and issue resolution.
• Make experiences configurable and brandable for customers.
• Own funnel metrics and run experiments to improve conversion and satisfaction.
• Incorporate compliance, disclosures, consent, and accessibility into the experience.
• Collaborate with design and engineering, maintain high quality, speed, and reliability.
• Write and ship code; prototype ideas in real code and fix small issues personally.
• Collaborate with Agent Platform to bring AI into the experience.
• Support deals with GTM and Account Management to drive customer success.
• Use AI in day-to-day work.

Conocimientos

Product management

Roadmap ownership

SQL

Frontend coding

Herramientas

SQL

Descripción del empleo

Pylon is hiring a Lead PM to own Customer Experience, covering borrower application, borrower dashboard, and loan officer experiences. The role focuses on making mortgage processes faster, clearer, and more configurable, with AI enhancements and close collaboration with design, engineering, GTM, and Account Management.

Must live in or relocate to Palo Alto (CA) or New York City. You’ll shape the direction, own roadmaps, and ship features that reduce data entry, accelerate decisions, and improve