Head of Mortgage Processing & Automation

Pylon; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Pylon is building software-driven mortgage processing at scale in the United States. As Head of Processing, you will own the operating model, exceptions, controls, and domain knowledge to help Product and Engineering automate more work safely and accurately over time.

You will lead processing strategy during high-volume mortgage cycles, partnering with Account Management, Underwriting, Product, and Engineering to drive measurable improvements in throughput and quality.

Qualifications

• Significant mortgage processing leadership experience at a scaled lender.
• Strong analytical and operational judgment.
• Proven ability to improve throughput, quality, cycle time, or workflow design.
• Comfortable making implicit operational knowledge explicit enough for technical teams to encode.

Responsibilities

• Own processing domain expertise from submission through underwriting readiness.
• Identify repetitive processing work that should be standardized, automated, or eliminated.
• Translate processing workflows, edge cases, and expert judgment into product requirements and operating rules.
• Build human-review queues, SLAs, escalation paths, and controls for unsupported or ambiguous cases.
• Establish metrics for cycle time, manual touches, aging, exception rates, quality, and automated workflow coverage.
• Partner closely with Account Management, Underwriting, Product, and Engineering.
• Diagnose root causes behind aging, rework, bottlenecks, and automation failures.
• Build training and operating systems for the human exception layer as volume grows.

Skills

mortgage processing leadership

analytical judgment

workflow design

operational knowledge

Job description

Pylon is building software-driven mortgage processing at scale in the United States. As Head of Processing, you will own the operating model, exceptions, controls, and domain knowledge to help Product and Engineering automate more work safely and accurately over time.

You will lead processing strategy during high-volume mortgage cycles, partnering with Account Management, Underwriting, Product, and Engineering to drive measurable improvements in throughput and quality.