Lead Product Manager, Fan Experience & Journey

SeatGeek; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401k matching

Parental leave (16 weeks)

One Medical subscription

Ginger.io subscription

Headspace subscription

Ticket-purchase stipend

WFH stipend

Job summary

SeatGeek is seeking a Lead Product Manager to own the end-to-end fan journey from the first touchpoint through landing and onto the event page, including post-checkout experiences. You’ll lead strategy, partner with PMs, engineering, design and marketing to transform a fragmented journey into a single experience.

You’ll drive the vision, strategy and metrics for fan acquisition, landing experiences, pricing, trust signals and cross-surface features, while exploring AI-driven discovery and new

Qualifications

• 8+ years of product management in consumer e-commerce, marketplaces or travel.
• Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail.
• Strong experimentation, analytical and written communication skills.
• Languages: Python, Go, C#, .NET Core, Swift, Next.js, TypeScript.
• Tools can be learned; general engineering skill is valued.

Responsibilities

• Own end-to-end fan journey from first touchpoint through landing, event page and checkout.
• Set strategy and partner with PMs, engineering, design and marketing to unify fragmented journeys.
• Drive vision, metrics and cross-surface features like price display, trust signals, notifications and incentives.
• Lead AI-native experiments, AI-powered discovery and social commerce opportunities with partner teams.
• Map journeys, identify drop-offs, and build data-backed cases for improvements.
• Mentor junior product teammates and champion the fan journey across the company.

Skills

Product management

Analytical skills

Experimentation

Written communication

Cross-functional collaboration

Strategic thinking

Tools

Python

Go

C#

.NET Core

Swift

Next.js

TypeScript

Git (Gitlab)

AWS

PostgreSQL

Redis

Elasticsearch

Kafka

RabbitMQ

Job description

SeatGeek is seeking a Lead Product Manager to own the end-to-end fan journey from the first touchpoint through landing and onto the event page, including post-checkout experiences. You’ll lead strategy, partner with PMs, engineering, design and marketing to transform a fragmented journey into a single experience.

You’ll drive the vision, strategy and metrics for fan acquisition, landing experiences, pricing, trust signals and cross-surface features, while exploring AI-driven discovery and new