Netflix Tagger Jon, Customer Service Jobs Netflix Apply In US ( Customer Service )

Netflix; Richmond (VA); Sur place; USD 51 577 344 - 53 726 400; Plein temps

Résumé du poste

Netflix in Richmond, USA, seeks an experienced Product Manager to lead and drive innovation in client-, support-, and CS content-management. You will partner with design, engineering, operations, and analytics to deliver a first-class platform experience.

You will manage tools and CMS content, define clear objectives, prioritize roadmaps, and collaborate with CS teams to tailor experiences by market while embracing Netflix culture.

Qualifications

• Five or more years of product management experience for consumer or internal-facing products.
• Strong data-driven decision-making skills.
• Excellent written and verbal communication, including memo writing and presentation ability.
• Experience with CMS/KMS products, whether third-party or in-house.

Responsabilités

• Product management of support tools and content-management systems, including features, analytics pipelines, APIs, and integrations.
• Define objectives, prioritize, identify dependencies, mitigate risks, and create a clear roadmap.
• Partner with CS teams to understand needs and provide solution options.
• Lead development and launch of product features with engineering and data science teams.
• Understand regional service expectations across markets and tailor experiences accordingly.
• Expand product management responsibilities to additional tools as business requirements evolve.

Connaissances

Product management

Data-driven decision making

Customer experience

Leadership

CMS/KMS experience

Formation

Graduation

Description du poste

Company Name: Netflix

Post Name: Customer Service

Qualification: Graduation

Salary: $18/Hour

Location: Richmond, USA

Overview

Netflix has over two hundred million global participants who love to watch movies, TV shows, and other videos. The Customer Service (CS) team ensures that every viewer enjoys a smooth experience. The CS operations group works under the CS enterprise to maintain the right tools and technologies that support the enterprise’s customer service business now and in the future.

We are looking for an experienced Product Manager to lead and drive innovation in the client‑, support‑, and CS content‑management approach. This role will partner with design, engineering, operations, and analytics to deliver a first‑class platform experience.

Duties

• Product management of our support tools and content‑management systems, including features, analytics pipelines, APIs, and integrations.
• Define objectives, prioritize, identify dependencies, mitigate risks, and create a clear roadmap.
• Partner with each CS functional team to understand their needs and provide valuable solution options.
• Lead the development and launch of product features through close collaboration with engineering and data science teams.
• Understand regional service expectations across different markets and tailor the experience accordingly.
• Expand product management responsibilities to additional tools as business requirements evolve.
• Embodies the Netflix culture and values.

Qualifications

• Five or more years of product management experience for consumer or internal‑facing products.
• Strong data‑driven decision‑making skills.
• Deep focus on delivering a notable customer and agent experience.
• Track record of executing tasks that measurably improved customer and agent experience.
• Organizational influence without authority.
• Excellent written and verbal communication skills, including concise memo writing and presentation ability.
• Ability to inspire and lead designers and engineers.
• Experience with KMS/CMS products, whether it's third‑party or in‑house.
• Previous experience in customer service.
• Experience with scalable management structures is a plus.
• Experience with international products is beneficial.