Lead Product Designer, AI Agents & Conversational UX

salesforce.com, inc.; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Job summary

Salesforce's Qualified team seeks a senior designer to shape the future of AI agents in enterprise sales. You will work on Piper's brain and live presence, defining personality, goals, and conversational tone while delivering a credible live chat and video experience.

Collaborate with engineering and ML, prototype with code and AI tools, and drive production-ready design decisions in a fast-paced environment tied to a live Salesforce product.

Qualifications

• 6+ years of product design, with at least 2 years on AI or conversational experiences.
• Understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly.
• Fluent in AI tooling as a core part of how you work, not an experiment.
• Strong visual and interaction craft. You have taste.
• Comfortable without a detailed brief. You define the problem alongside the solution.
• Works directly with eng and ML. No handoff culture here.

Responsibilities

• Design Piper's brain: how Piper understands a lead, forms a plan, and explains its reasoning; shape its personality, goals, and objection handling.
• Design Piper's live presence: chat and video experience, focusing on micro-interactions, latency handling, turn-taking, and tone.
• Contribute to the design patterns for autonomous agents in enterprise sales and scale production-ready work.
• Prototype in code or with AI tools to validate ideas and ship design decisions.

Skills

Product design

AI UX

LLM behavior

AI tooling

Visual design

Interaction craft

Problem framing

Cross-functional work

Tools

Figma

Job description

Salesforce's Qualified team seeks a senior designer to shape the future of AI agents in enterprise sales. You will work on Piper's brain and live presence, defining personality, goals, and conversational tone while delivering a credible live chat and video experience.

Collaborate with engineering and ML, prototype with code and AI tools, and drive production-ready design decisions in a fast-paced environment tied to a live Salesforce product.