Lead Pharmacy Technician – Training Standards & Compliance

705 Lilly USA, LLC; Indianapolis (IN); Hybrid; USD 23,000 - 48,000; Full time

Benefits offered by this job

401(k)

Pension

Vacation benefits

Medical, dental, vision

Job summary

Lilly Direct Pharmacy Operations in Indianapolis, IN seeks an experienced Expert Pharmacy Technician to maintain technician training standards and qualification evidence for LillyDirect Pharmacy. The role emphasizes documentation, audit readiness, and patient safety in a direct-to-patient environment.

You will develop training content, verify training completion, and maintain training and qualification records for board inspections.

Qualifications

• High school diploma or equivalent.
• Active Indiana pharmacy technician license in good standing.
• Minimum of 3 years of experience as a pharmacy technician.
• Authorized to work in the United States on a full-time basis.
• Experience in high-volume, centralized, or direct-to-patient pharmacy environment.
• Experience developing training content, competency criteria, work instructions, or SOPs.
• Experience maintaining records produced during audits or board inspections.
• Experience with pharmacy management software and workflow automation, including training and quality reporting tools.
• Strong attention to detail and commitment to patient safety.
• Excellent organizational and communication skills.

Responsibilities

• Maintain approved technician training standards and required outcomes and propose updates for leadership approval.
• Develop and maintain training content and keep it current as workflows change.
• Verify that required training is completed and documented; reconcile gaps.
• Maintain training and qualification records for board inspection as pharmacy records.
• Collaborate with Quality Assurance, Regulatory Affairs, and Risk Management on documentation and inspection readiness.
• Track trends in accuracy and rework; flag patterns for leadership review.
• Perform technician work in the prescription queue as capacity requires.
• Collaborate with internal teams to streamline processes and enhance patient satisfaction.
• Contribute to design and improvement of processes and systems supporting pharmacy operations.
• Participate in training-content or workflow-change projects with SME input.
• Stay current on industry trends and translate into training content recommendations.

Skills

Attention to detail

Organizational skills

Communication skills

Influence across levels

Education

High school diploma or equivalent

Tools

Pharmacy management software

Job description

Lilly Direct Pharmacy Operations in Indianapolis, IN seeks an experienced Expert Pharmacy Technician to maintain technician training standards and qualification evidence for LillyDirect Pharmacy. The role emphasizes documentation, audit readiness, and patient safety in a direct-to-patient environment.

You will develop training content, verify training completion, and maintain training and qualification records for board inspections.