Senior Pharmacy Technician — Workflow & Quality (Hybrid)

705 Lilly USA, LLC

Indianapolis (IN)

Hybrid

USD 23,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Company bonus

Job summary

LillyDirect Pharmacy Operations in Indianapolis, IN seeks an experienced Expert Pharmacy Technician to uphold workflow standards, perform high-accuracy data tasks, and support pharmacist teams in a direct-to-patient setting.

The role emphasizes improving processes, maintaining compliance, and collaborating with IT, logistics, and customer support to enhance patient outcomes. Hybrid on-site with some remote days is expected.

Qualifications

High school diploma or equivalent.
Active Indiana pharmacy technician license or registration in good standing, as required by the Indiana Board of Pharmacy.
Minimum of 4 years of experience as a pharmacy technician.
Authorized to work in the United States on a full-time basis.
Lilly will not sponsor work authorization or visas for this role.
Certified Pharmacy Technician (CPhT) preferred.
Experience in high-volume, centralized, or direct-to-patient pharmacy environment.
Experience maintaining workflow standards, work instructions, or SOPs.
Experience with pharmacy management software and workflow automation, including exception queues and routing logic.
Experience tracking accuracy or quality measures and reporting results to pharmacists and leadership.
Strong attention to detail and commitment to patient safety.
Excellent organizational and communication skills.
Ability to influence and communicate across levels of technical experts and leadership.

Responsibilities

Maintain technician workflow standards across data entry, extraction review, transfer requests, allergy queue processing, and inbound calls.
Track and report accuracy measures that drive pharmacist rework; escalate issues.
Measure technician service levels against targets and raise defects and gaps.
Perform technician work in the prescription queue following established standards.
Document workflow standards and findings for QA and Regulatory Affairs.
Support pharmacists with exception handling and provide input to reduce avoidable rework.
Contribute to design and improvement of processes and systems, including workflow automation.
Participate in workflow or system-change projects with SME input.
Collaborate with internal teams to streamline processes and enhance patient satisfaction.
Stay current on industry trends and share recommendations for operational improvements.