Senior Pharmacy Technician — Workflow & Quality

Eli Lilly and Company; United States; Hybrid; USD 23,000 - 48,000; Full time

Job summary

Eli Lilly and Company's LillyDirect Pharmacy Operations in Indianapolis, IN seeks an experienced Pharmacy Technician to uphold workflow standards, ensure data accuracy, and support pharmacists in a direct-to-patient environment. The role focuses on data entry, extraction review, transfer requests, allergy processing, and queue management while maintaining patient safety and compliance.

It offers a hybrid schedule with three on-site days weekly and remote flexibility under Lilly policies.

Qualifications

• High school diploma or equivalent.
• Active Indiana pharmacy technician license or registration.
• Minimum of 4 years of experience as a pharmacy technician.
• Authorized to work in the United States on a full-time basis; Lilly will not sponsor work authorization.

Responsibilities

• Maintain the technician workflow standards for data entry, extraction review, transfer requests, allergy queue processing, and inbound calls.
• Track and report the accuracy measures that drive pharmacist rework, and elevate issues that require intervention.
• Measure technician service levels against agreed targets and raise defects, patterns, and gaps for resolution.
• Perform technician work in the prescription queue, applying the same standards the position maintains.
• Document workflow standards and findings as pharmacy records, and provide them to QA and Regulatory colleagues as required.
• Support pharmacists with exception handling and provide workflow-change input to reduce rework.
• Contribute to design and improvement of processes and systems, including workflow automation and exception routing.
• Participate in workflow or system-change projects as assigned.
• Collaborate with internal teams to streamline processes and enhance patient satisfaction.
• Stay current on industry trends and share recommendations for operational improvements.

Skills

Attention to detail

Communication skills

Patient safety

Organizational skills

Education

High school diploma

Indiana pharmacy technician license

Tools

Pharmacy management software

Job description

Eli Lilly and Company's LillyDirect Pharmacy Operations in Indianapolis, IN seeks an experienced Pharmacy Technician to uphold workflow standards, ensure data accuracy, and support pharmacists in a direct-to-patient environment. The role focuses on data entry, extraction review, transfer requests, allergy processing, and queue management while maintaining patient safety and compliance.

It offers a hybrid schedule with three on-site days weekly and remote flexibility under Lilly policies.