Lead Pharmacy Operations Manager – Growth & Compliance

Amazon; Wixom (MI); On-site; USD 120,000 - 162,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

PillPack, LLC in Wixom, MI is seeking a qualified Pharmacist to oversee safety, quality, performance and customer experience of site operations. You will ensure compliance with regulations and drive improvements across daily workflows to support fast, accurate pharmacy services.

Lead the team in lean initiatives, evaluate orders for safety and efficacy, mentor staff, and partner with legal and regulatory bodies to maintain licensure and accreditation while delivering excellent patient care and

Qualifications

• Doctorate or Bachelor’s Degree in Pharmacy.
• Active/Good Standing Pharmacist license in domicile state.
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
• Experience with performance metrics, process improvement and Lean techniques.
• Strong in oral and written communication skills with the ability to analyze, problem-solve and prioritize.
• Able to manage detail, establish root cause and manipulate data.
• Flexible schedule including weekends, nights, and holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee).

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration.
• Set and clarify requirements and expectations for employees; measure performance and provide feedback.
• Educate pharmacy staff on policies, reporting guidelines and quality practices.
• Drive quality initiatives, process changes and Lean initiatives to meet and exceed the operating plan.
• Manage workflow, escalations and delegate across leadership team with Sr Pharmacy Operations Manager.
• Stay informed of local, state, and federal laws related to pharmacy practices and patient safety.
• Coordinate with legal to maintain licensure with state boards and monitor requirements.
• Align with accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
• Support growth and workforce planning; develop talent and succession planning.
• Implement changes to improve service, reduce cost to serve and improve contribution.
• Maintain customer profiles using PharmacyOS/Pharmacy Lite data and records.

Skills

Performance metrics

Lean techniques

Data manipulation

Communication skills

Problem-solving

Scheduling

Process improvement

Education

Doctorate or Bachelor's in Pharmacy

Job description

PillPack, LLC in Wixom, MI is seeking a qualified Pharmacist to oversee safety, quality, performance and customer experience of site operations. You will ensure compliance with regulations and drive improvements across daily workflows to support fast, accurate pharmacy services.

Lead the team in lean initiatives, evaluate orders for safety and efficacy, mentor staff, and partner with legal and regulatory bodies to maintain licensure and accreditation while delivering excellent patient care and